Service Advisor
- Richardson Motors
- 5400 Westside Drive, Dubuque, IA
- Full Time
- $55,000 – $100,000 a year
With a family-centered environment, decades of customer loyalty, a top-performing service department, and a dedicated, growth-oriented culture, Richardson Motors is excited to add customer-focused and motivated Service Advisors to our already outstanding and successful team.
Compensation and Benefits:
- Base salary plus commission
- 401K retirement plan with generous company match
- Company-sponsored health care
- Paid vacation and holidays
- Life and Disability insurance
- Employee discount on vehicle service and purchases
- Opportunities for Advancement
Service Advisor Responsibilities:
- Greeting customers, prepare/process paperwork to take care of and document vehicle concerns.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or vehicle pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Service Advisor Requirements:
- Customer Service, Retail, Restaurant and Hospitality experience a plus!