Service BDC

Job Posting: Automotive Service Business Development Specialist

Company: Reliable Toyota Lexus BMW of Springfield & Audi Springfield

Location: Springfield, MO

Are you a detail-oriented, multi-tasking dynamo with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, team-oriented environment? If so, we want you to join our automotive family at Reliable Toyota Lexus BMW of Springfield & Audi Springfield as an Automotive Service Business Development Specialist.

Job Type: Full-Time (38-40 hours per week)

Hours of Operation:

• Monday to Friday: 7:30 am to 5:30 pm
• Saturdays: 8:00 am to 5:00 pm (rotating shifts)

Key Responsibilities:

• Handle and schedule inbound service phone calls.
• Make outbound calls to previous service customers to schedule service and warranty appointments.
• Demonstrate strong customer service and phone skills.
• Possess self-motivation, exceptional organizational skills, and active listening ability.
• Communicate effectively in both positive and negative situations.
• Apply knowledge of telephone, text, and email techniques and etiquette.
• Familiarity with service procedures, processes, and follow-up.
• Deliver a 110% customer experience through active listening and an enthusiastic, professional, and confident attitude.
• Develop an interest in the automotive industry.
• Adapt quickly in a dynamic, ever-changing environment.

Qualifications:

• Previous call center experience (an asset, but not required).
• Ability to excel in a fast-paced, high-energy atmosphere.

At Reliable Toyota Lexus BMW of Springfield & Audi Springfield, we foster a family atmosphere and encourage teamwork among our staff. If you're ready to be part of a dynamic team, assist valued customers and contribute to the success of our dealership, we'd love to hear from you.

How to Apply: If you're ready to take on this exciting opportunity, please submit your resume.  Join us in providing top-notch service in the automotive industry and become an essential part of our dedicated team. Your future at Reliable Toyota Lexus BMW of Springfield & Audi Springfield awaits!