Service Advisor

Regional International believes that no organization is any better than the people who work for it.  Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.

Benefits

• Health, Vision, Dental and Life Insurance
• Paid Time Off
• Paid Vacation
• Sick Leave
• Continued Education and Training
• Mentorship Programs
• Monthly Monetary Incentives

• This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments. 
• Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing. 
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly. 
• Obtain customer signature on the repair order and provide customer a copy of the repair order. 
• Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process. 
• Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up. 
• Investigate progress of vehicle repairs and contact customer with status changes / promise time if required. 
• Ensure vehicles are parked in assigned area’s, trucks are locked and keys are tagged and properly stored. 
• Explain completed work and charges to the customer. 
• Keep up to date on all warranty policies and product changes to maintain effectiveness in this role. 
• Have the ability to utilize ISIS at the time of write up. 

• Minimum of 5 years Technical and / or supervisory experience in the Medium / Heavy Duty truck industry. 
• High degree of product and technical knowledge. 
• Must be a team player with a strong sense of commitment to the customer. 
• Must be self motivated and have good written and verbal communication skills. 
• Must conduct his / her self in a professional manner. 
• Have the ability to work other shifts for coverage of sick days or vacation relief. 
• Microsoft programs and applications would be useful in this role. 
• Good organizational skills 
• Working knowledge of International and supplier / vendors warranty policies. 
• Possess valid Class A - Commercial Drivers License 
• The knowledge and understanding to communicate service maintenance requirements i.e. Oil change interval, axle lube changes, required adjustments etc.