Service Advisor

Red Rock Ford, Inc - Williston / Red Rock Reconditioning Center
Miles City, MT
Full Time
$60,000 – $90,000 a year

Red Rock Ford, Inc of Williston, ND, a family-owned dealership serving North Dakota communities, is looking for a customer-focused Service Advisor to join our service team.

The Service Advisor plays a vital role in dealership operations by acting as the primary connection between customers and technicians. In this fast-paced, people-focused position, you will help customers understand their vehicle service needs, coordinate repair schedules, and ensure work moves efficiently through the shop.

This role offers strong career growth opportunities — many of our Service Managers began their careers as Service Advisors.

Key Responsibilities

Greet customers and listen carefully to vehicle concerns and service needs
Schedule service appointments and manage daily shop workflow
Communicate repair recommendations, timelines, and costs clearly to customers
Serve as the liaison between technicians and customers
Monitor repair progress to ensure efficient turnaround times
Review completed work with customers and explain services performed
Collaborate with service and dealership leadership to maintain smooth operations
Deliver an exceptional customer experience from check-in through vehicle pickup

Qualifications

Previous Service Advisor, automotive technician, or customer service experience preferred (not required)
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Basic understanding of automotive systems or willingness to learn
Professional, team-oriented attitude
Computer proficiency and ability to learn dealership software systems
Valid driver’s license and acceptable driving record

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Compensation: $60,000 - $90,000 per year

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Red Rock Ford, Inc - Williston / Red Rock Reconditioning Center