Banquet Server

Job Purpose: 

Will work in conjunction with the Catering Manager and Sales and Events Coordinator to provide a prompt and accurate food service during an assigned banquet while providing a level of hospitality that exceeds guest expectations.  

Essential Duties and Responsibilities: 

• Exemplifies superior guest service and promotes an atmosphere that supports the MSH mission. 

• Responsible for timely set-up of all banquet functions. 

• Responsible for breakdown and properly storing and caring for banquet equipment. 

• Cleaning and maintaining function spaces 

• Ensures timely replenishment of buffet in all banquet functions. 

• Maintain a high level of cleanliness and awareness of sanitary practices. 

• Responsible for serving food and beverages in the order and expectation of the Director of Restaurants to ensure consistency, timeliness, and proper temperature of all products. 

• Replenish beverages as necessary 

• Promptly bus dishes as guests complete each course or meal segment at the end of the meal or function 

• Relay important information about orders, allergies, and special requests to the appropriate person. 

• Anticipate guests’ needs and exceed customer service expectations. 

• Present in a professional appearance and mannerisms. 

• Other duties as assigned. 

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Education and Certifications:   

• ServSafe Certification 

• TIPS Certified 

• Allergen Awareness Certification 

Specialized knowledge: 

• Excellent attention to detail 

Skills: 

• Strong interpersonal and motivational skills with the ability to effectively instill cooperation in staff and a welcome feeling in guests 

• Must be guest service orientated with ability to work with diverse groups of people 

• Ability to handle stressful situations, work well under pressure and perform under time constraints. 

• Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity 

• Must be effective in problem solving in the workplace, including anticipating, preventing, identifying and solving problems as necessary 

• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests. 

• Must be able to work any schedule 

Physical:   

• Ability to bend, stoop, stand for long periods of time 

• Lift 30 pounds  

• Push carts weighing up to 100 pounds