Reservationist - Red Lion Inn

Salary Range

• Pay is based upon qualifications & experience of the candidate

Location

This is a Full-Time position located at The Red Lion Inn in Stockbridge, MA.  The Red Lion Inn is a property managed by Main Street Hospitality.

Benefits

• Paid Time Off
• Health Insurance
• 401K
• Continuing Education Reimbursement Program

Qualifications

• Must be proficient in Microsoft Word & Excel.
• Must be able to evaluate & select among alternative courses of action quickly and accurately. 
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• On the job the employee must bend, squat, climb, kneel, and reach above shoulder level.  The employee will be exposed to high temperatures and/or high humidity during the summer seasons.  Maintaining stamina is a must due to heavy lifting and long busy days on their feet.

Responsibilities

• Primarily responsible for answering telephones, making lodging and dining reservations (including special holidays), sending confirmation letters, printing reports to complete the Daily & Two-Week Checks, providing concierge services as needed, supporting the Front Desk (answering phone calls on the Front Desk line, giving guests a ride in the antique birdcage elevator, and helping deliver VIPs or do room moves, etc.) and working on any other project assigned by the Reservations Manager to capture data or create better systems of organization.
• Concierge Services – has working knowledge of local attractions & activities and ability to assist guests in creating the best experience possible.
• Always comply with the Red Lion Inn standards and regulations to encourage safe and efficient hotel operations.
• Perform any other duties as requested by the Management or supervisors.