Automotive Service BDC

Service BDC Representative

Morrison, TN

Quick Snapshot

• Job Type: Full-time

• Pay: $15 - $20 Hourly (DOE) + Monthly Performance Bonus

• Role Type: Service Department — Business Development

• Benefits: Medical, Dental, Vision, and 401(k)

About Reddick Brown Ford

Reddick Brown Ford is a premier dealership in the Morrison and McMinnville area, dedicated to a culture of excellence and high performance. We aren't just looking for people to answer phones; we are looking for teammates who want to grow with us. We value "closers" and provide an environment where your effort and results directly impact our success—and your paycheck.

The Opportunity: Do You Own the Phone or Does it Own You?

We are building a world-class service BDC from the ground up, and we need a driving force behind our service retention numbers. This is not a "seat-warmer" role. We need someone who treats every call like it matters, because it does. If you thrive on hitting goals, love talking to people, and take pride in owning your results, this is your seat.

Job Type

• Full-time

Pay: Earn What You’re Worth

• Base Pay: $12 - $15 per (DOE)

• Monthly Bonus: Performance/Metrics-based structure.

• Performers here get rewarded. Hit your targets, and your check will reflect it.

Work Requirements

• Active Driver’s License with a clean driving record (Required).

• Ability to commute to Morrison, TN.

• Ability to pass a background check and drug screening.

• Previous BDC, dealership, or high-volume call center experience is a major plus.

Responsibilities

• Inbound Excellence: Answer every inbound service call with professionalism and a sense of urgency.

• Outbound Retention: Hunt for opportunities by calling inactive customers to bring them back to the shop.

• Warranty Management: Ensure open warranty repair orders are closed out on time.

• Logistics & Coordination: Manage pickup, delivery, and mobile service logistics while coordinating vehicle inspections across departments.

• Reputation Protection: Proactively follow up on completed repair orders to ensure high CSI scores.

• Metric Ownership: Set, keep, and grow your appointment metrics every single day.

Qualifications

• A natural communicator who can command a phone conversation.

• Self-motivated and capable of managing a high-volume workflow without constant supervision.

• Organized and detail-obsessed; you don't let customers slip through the cracks.

• Competitive spirit—you track your own numbers and push to beat them.

• A "team-first" mindset with a positive, professional attitude.

Why Join Reddick Brown Ford?

When you join Reddick Brown Ford, you are joining a family that invests in your future. We provide the tools, the training, and the incentive structure you need to succeed. If you are ready to prove what you can do in a fast-moving, high-reward environment, we want to hear from you.

Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• 401(k) Retirement Plan

• Paid Time Off (PTO)

• Employee vehicle purchase and service discounts

Equal Opportunity Employer Statement

Reddick Brown Ford is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on any protected characteristic as defined by federal, state, or local law.