Automotive Service Manager

Automotive Service Manager

Barber Ford

About Barber Ford:

Barber Ford has proudly served the community and surrounding areas with outstanding automotive service, sales, and support for years. As a family-focused dealership, we are committed to delivering top-tier customer service while fostering a positive and team-oriented work environment. At Barber Ford, we take pride in our team and are dedicated to developing talent, promoting from within, and growing together.

Job Description:

We are seeking a driven and experienced Automotive Service Manager to lead our high-performing service department. In this role, you’ll be responsible for managing day-to-day service operations, mentoring the service team, ensuring customer satisfaction, and maintaining efficient workflows. The ideal candidate will be a strong leader with a customer-first mindset and a solid background in dealership service operations.

Job Type & Schedule:

• Full-time

  • 7:00am - 5:30pm Monday, Tuesday, Wednesday, Friday

  • 7:00am - 8:00pm Thursday

  • 8:00am - 1:00pm Saturday, Light Maintenance by Appointment Only

*Manager is not expected to be present on Saturdays

Responsibilities:

• Oversee all service department operations, including scheduling, customer service, technician performance, and workflow efficiency

• Supervise and ensure the success of all warranty processes, maintaining compliance with manufacturer standards and maximizing warranty revenue.

• Support and oversee the dealership’s Mobile Service Team to ensure efficient, high-quality off-site service operations.

• Hire, train, and manage service advisors and technicians

• Ensure a high level of customer satisfaction and resolve any escalated issues

• Monitor department profitability and manage budgets, labor hours, and parts inventory

• Collaborate with parts, sales departments, office, and body shop for optimal dealership performance

• Enforce safety protocols and compliance with manufacturer and company policies

• Maintain accurate service records, reports, and customer communication

• Implement and monitor KPIs to ensure department goals are met or exceeded

• Promote a culture of accountability, professionalism, and continuous improvement

• Mentor and develop service department staff to promote continuous learning, growth, and overall team performance.
  
  

Qualifications:

• High school diploma or equivalent required; post-secondary education preferred

• Previous experience as a Service Manager or in a senior service role required

• Proven track record of success in an automotive dealership environment

• Excellent leadership, communication, and organizational skills

• Proficient in DMS systems and dealership software (CDK, Reynolds & Reynolds, AutoMate, Xtime, GuestXP)

• Strong understanding of automotive repairs, service processes, and warranty procedures

• Valid U.S. driver's license with a clean driving record
  
  

Why Join Barber Ford?

• Established dealership with a strong reputation in the Holland area

• Supportive leadership and collaborative team environment

• Career growth opportunities within a forward-thinking organization

• A culture built on trust, respect, and accountability

• Opportunity to make a lasting impact in a leadership role
  
  

Benefits:

• Competitive salary with performance bonuses

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Employee discounts on vehicles, parts, and services

• Continued training and development opportunities

• Positive and professional dealership culture
  
  

Equal Opportunity Employer Statement:

Barber Ford is an Equal Opportunity Employer. We are committed to creating an inclusive and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.