Automotive Service Advisor / Assistant Manager

Razzari Auto Center
1234 Auto Center Drive, MERCED, CA
Full Time
$60,000 – $150,000 a year

Automotive Service Advisor / Assistant Manager
Join Our Fast-Paced, Customer-Focused Team!

Are you a charismatic, energetic, and process-driven professional with a passion for delivering outstanding customer service in the automotive industry? Do you thrive in a fast-paced dealership environment and have the initiative and attitude to do whatever it takes to succeed? If so, we want to hear from you!

We are a well-established, family-owned, multi-franchise automotive dealer group representing Ford, Nissan, Chrysler, Dodge, Jeep, and Ram, seeking a Service Advisor/Assistant Manager to join our dynamic team. This is a leadership role for someone with a proven track record in automotive dealership service operations and a deep understanding of key performance indicators (KPIs), service benchmarks, and operational excellence.

Responsibilities:

Greet customers with professionalism and enthusiasm
Write and manage repair orders from intake to delivery
Communicate effectively with technicians and parts department
Maintain high levels of CSI (Customer Satisfaction Index)
Monitor and manage daily service department workflow
Assist in coaching and supporting service advisors and support staff
Track and analyze department KPIs and performance metrics
Help implement and maintain efficient service processes and best practices
Step up and lead when the Service Manager is unavailable

Qualifications:

Minimum 3 years of experience in an automotive dealership service department
Proven understanding of service department KPIs (ELR, hours per RO, CSI, etc.)
Strong customer service skills with a people-first mentality
High energy, self-motivated, and “whatever-it-takes” attitude
Excellent communication, organizational, and leadership skills
Experience with DMS systems (e.g., Dealertrack, CDK, Reynolds & Reynolds) preferred
Bilingual a plus, but not required

What We Offer:

Competitive pay plan (salary + performance bonuses)
Health, dental, and vision benefits
401(k) retirement plan
Paid time off and holidays
Supportive and high-performance team culture
Opportunity for career growth and advancement

Apply today and bring your drive and leadership to a service department that values excellence, efficiency, and exceptional customer care.

We are an equal opportunity employer and value diversity in our workplace.

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Razzari Auto Center