AV/IT Technician

Position Overview:
The AV/IT Technician is responsible for the setup, operation, maintenance, and troubleshooting of audio-visual (AV) and information technology (IT) systems. This role ensures that all technical aspects of presentations, events, and daily operations run smoothly and efficiently. The AV/IT Technician also supports staff and guests with technical issues, ensuring a seamless and positive experience.

Key Responsibilities:

Audio-Visual Responsibilities:

• Set up, operate, and maintain AV equipment, including projectors, microphones, speakers, video conferencing systems, and lighting.
• Assist with the installation and configuration of AV systems for meetings, conferences, and events.
• Ensure proper operation and quality of sound, video, and lighting during events.
• Perform routine maintenance and inspections of AV equipment, troubleshooting and resolving issues as needed.
• Collaborate with event coordinators and clients to meet their technical requirements.

Information Technology Responsibilities:

• Provide technical support for hardware, software, and network-related issues for staff and guests.
• Install, configure, and maintain IT equipment such as computers, printers, and networking devices.
• Monitor and maintain IT systems, ensuring secure and efficient operation.
• Assist in the implementation of new technology solutions or upgrades.
• Ensure compliance with data security protocols and IT policies.

Additional Duties:

• Document technical procedures, configurations, and troubleshooting steps.
• Maintain inventory of AV/IT equipment and manage repairs or replacements.
• Train staff on the use of AV/IT systems and software as needed.
• Stay updated on industry trends and advancements in AV and IT technologies.

Qualifications:

• Proven experience in AV and/or IT support roles, preferably in the hospitality or events industry.
• Strong knowledge of AV systems, video conferencing platforms, and IT infrastructure.
• Familiarity with operating systems (Windows, macOS), network configurations, and basic IT troubleshooting.
• Excellent problem-solving skills and attention to detail.

Physical Requirements:

• Ability to lift and move equipment weighing up to 50 lbs.
• Comfortable with extended periods of standing, walking, and working in various event environments.