Engineering Service Technician

Professional Packaging Systems (Pro Pac) is looking for individuals who have a strong professional ethic, are passionate about innovating for positive change, and are collaborative team players. We have been in business for over 50 years.  Our success is due to a culture created by our founder that embodies these principles: Our employees are our most important asset, we stand by our word, and our customer’s needs are our number one priority. 

If you are looking for a career where you make a difference with over 1,000 team players, please read on.

 

Engineering Service Technician

 Pay: $36.00-$40.00/hr

Job Summary:

The Engineering Service Technician is a hands-on, field-based role responsible for installing, maintaining, troubleshooting, and optimizing packaging machinery at customer sites. This position represents the company directly in the field and requires strong technical skillset across mechanical, electrical, pneumatic, and control systems. The technician works independently and collaboratively to ensure equipment uptime, customer satisfaction, and safe operation. This role is best suited for experienced field service technicians and technical problem-solvers who enjoy working directly on equipment. Equipment supported includes conveyors, palletizers, baggers, case packers, case erectors, form-fill-seal machines (horizontal and vertical), shrink tunnels, stretch wrappers, and print-registered film wrappers, including semi-automated and fully automated/robotic systems.

 

 

Key Responsibilities

· Install, commission, and configure packaging machinery and systems.

· Perform scheduled and emergency maintenance and repairs on a wide range of equipment.

· Troubleshoot mechanical, electrical, pneumatic, and control system issues.

· Provide on-site and remote technical support to customers and internal teams.

· Interpret mechanical drawings, electrical schematics, and technical manuals.

· Document service activities, parts usage, and customer interactions accurately.

· Train customer personnel in equipment operation and maintenance.

· Collaborate with engineering and sales teams to resolve technical issues and enhance service quality.

· Travel to customer sites as required.

 

Qualifications

· Strong multi-disciplinary troubleshooting skills (electrical, mechanical, controls).

· In-depth knowledge of high-voltage systems (480V 3-phase, 220V, 110V).

· Proficiency with PLCs and field components (photo eyes, proximity sensors, encoders, timers).

· Experience with servo motors, drives, and variable frequency drives (VFDs).

· Basic understanding of control logic (e.g., ladder logic, function block diagrams).

· Familiarity with machine timing systems and encoder synchronization.

· Ability to assess and prioritize repair needs effectively.

· Proven ability to respond to service calls with urgency and professionalism.

· Strong commitment to safety and adherence to industrial best practices.

· Proficient with Microsoft Office and basic computer-based documentation tools.

 

 

Travel & Eligibility Requirements

· Ability to travel daily to customer sites within the metroplex.

· Ability to travel up to 15% out of town, including overnight stays and occasional weekends.

· Valid driver’s license with a clean driving record.

· Valid passport or ability to obtain one.

· Possession and maintenance of appropriate personal hand tools.

 

Education & Experience

· High school diploma required.

· Minimum of 5 years of hands-on experience in troubleshooting, repair, and maintenance of industrial or packaging equipment.

 

Preferred Qualifications

· College or technical education is a plus.

· Fluency in English (written, spoken, and reading comprehension) required.

· Spanish language skills (written and verbal) are a plus.

 

About Pro Pac and Qual Pac 

Founded in 1971, Professional Packaging Systems (Pro Pac) brings deep knowledge and expertise to provide the best packaging solutions for our customers. We serve every industry, including e-commerce, retail and wholesale food, snack, beverage, specialty manufacturing, fresh produce, hobby and craft, automotive, electronics, pet, cosmetic industries, and many more.

We are headquartered in Grand Prairie, Texas, with regional sales branches in El Paso, and Brownsville, TX; and additional contract packaging / fulfillment operations in Brookshire, TX; Charlotte, NC; and Olathe, KS.

Come join a growing group of honest, knowledgeable, and skilled professionals who are dedicated to offering superior products and services to those we serve!

Visit us at https://www.propac.com/.