Parts Manager

At the Proctor Dealerships, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Proctor Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  

What We Offer

• Medical
• Dental
• Vision
• 401K Plan
• Vacation and Sick Leave
• Paid Holidays
• Paid Training
• Counseling Services
• Health and wellness
• Supplemental Insurances
• Discounts on products and services

SUMMARY   

Strives to return a satisfactory profit on dealer capital invested in parts inventory.  Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.  

ESSENTIAL DUTIES include the following. Other duties may be assigned.  

• Forecasts goals and objectives for the department, and strives to meet them.  Reviews same with the General Manager.  
• Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.  
• Prepares and administers an annual operating budget for the parts department.  
• Maintains a balanced inventory consistent with the requirements of the service department, wholesale accounts, and the retail customers.  
• Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.  
• Establishes individual parts inventory levels and balances them for maximum turnover.  
• Ensures that parts inventory turns 4-5 times per year.  
• Sets and enforces a policy on the special ordering of parts.  Ensures that stock orders represent at least 75% of all orders.  
• Analyzes sales, expenses, and inventory monthly to maintain profit goals and reviews same with the Triad.  
• Develops and administers a wholesale parts program to produce profit.  
• Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.  
• Works with the Service Manager to ensure a timely turnaround of parts needed for internal jobs.  
• Attends weekly managers meetings.  
• Holds department meetings as needed.  
• Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.  
• Provides technical assistance to parts department employees.  
• Monitor parts department employees' payroll records.  
• Coordinates a prompt, efficient, and timely flow of paperwork.  
• Directs shipping and receiving efforts to ensure timely processing.  
• Monitors reports such as DOC, and sales productivity.  
• Develops and utilizes a lost sales tracking report.  Reviews with Triad on a regular basis.  
• Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.  
• Develops sales promotions.  
• Takes advantage of all manufacturers' inventory co-op advertising.  
• Develops and maintains good and professional working relationship with manufacturer personnel.  
• Develops, enforce, and monitors guidelines for working with customers to ensure maximum customer satisfaction.  
• Handles customer complaints immediately and according to the dealership's guidelines.  
• Ensures that all dealership purchases are properly accounted for before payment is made.  
• Assists in the collection of past-due accounts.  
• Ensure that all parts department areas are kept clean and neat.  
• Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know.  
• Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales.  
• Ensures order of files, invoice files, and purchase order files are kept clean and up to date.  
• Maintain filing system for warranty returns, invoices, credits, returns, and any other necessary files.  
• At months end provide Triad & Controller with figures necessary to reconcile physical to financial inventory, such as credits pending, work in progress, invoices posted/not received, and parts received/not posted.  
• Maintains professional appearance and demeanor.  

SUPERVISORY RESPONSIBILITIES  

Directly supervises employees in the Parts Department.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  

This company is an equal opportunity employer and ADA compliant employer and does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, familial status, gender identity or expression, or sexual orientation.

EQUAL OPPORTUNITY EMPLOYER

APPLICANT’S STATEMENT

I understand that if I am hired, my employment will be for no definite period, regardless of the period of payment of my wages. I further understand that I have the right to terminate my employment at will at any time with or without notice or reason, and the Company has the same right. No one other than the President of the Company has authority to modify this relationship or make any agreement to the contrary. Any such modification or agreement must be in writing. I understand that the Company reserves the right to require me to submit to a drug test at any time and also reserves the right to require me to submit to an alcohol test and/or medical examination to the extent permitted by law. I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records and other information pertinent to my employment with them. I release my previous employers from any liability as a result of their disclosure of information about me to the Company. I also authorize the Company to provide truthful information concerning my employment with it to my future prospective employers and I agree to hold it harmless for providing such information. I further understand that if employed I will be on a 90-day introductory period, and that termination for unsatisfactory performance during that period will not result in any Company responsibility for unemployment benefits. I further understand that completion of the introductory period does not confer any expectation of continued employment, and that if employed, my employment will be for no definite period and “at-will.” By signing this application, I certify that all of the information that I provide on this application and in any interview will be true, complete and accurate. I understand that if I am employed and any such information is later found to be false or misleading in any respect, I will be dismissed. I certify that I have received a written notification that the Company may obtain a consumer report or reports on me. I authorize this Company to obtain such a report or reports for use in connection with my application for employment and for other employment-related reasons. If hired, this authorization shall remain on file and serve as ongoing authorization for procurement of employment-related consumer reports at any time during my employment. I understand that the term “consumer report” includes, but is not limited to, credit checks, criminal background checks, Department of Motor Vehicle reports, and investigative consumer reports. I further understand that the term “investigative consumer report” means a report in which information on my character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with my neighbors, friends, or associates, or with others with whom I am acquainted or who may have knowledge concerning any such items of information.