Mobile Service Technician

At the Proctor Dealerships, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Proctor Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  

What We Offer

• Medical
• Dental
• Vision
• 401K Plan
• Vacation and Sick Leave
• Paid Holidays
• Paid Training
• Counseling Services
• Health and wellness
• Supplemental Insurances
• Discounts on products and services

SUMMARY

As a Ford Mobile Service Technician, you will perform many of the same services remotely that you do in a dealership, including routine maintenance.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Services provided include:
  • Oil and filter change
  • Brake services
  • Batteries
  • Tire rotation
  • Wipers
  • Fluids
  • Filters
  • Lamps and bulbs
  • Diagnostic scanning
  • Software updates
  • Accessories installation
  • Power systems analysis (PSA)
  • Recalls

• Communicates daily with mobile service coordinator
• Follow time management and appointment schedule
• Maintain a clean and organized van
• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Communicates with parts department to obtain needed parts and keep proper inventory in stock on van
• Saves and tags parts of the job if warranty or requested by the customer
• Returns all warranty parts to the parts department
• Performs a video multi-point inspection on all vehicles and advises if further safety or service work is required or recommended
• Communicates with the service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs can not be completed
• Documents all work performed and recommended on the repair order in accordance with manufacturer’s policies and procedures with cause and correction.
• Keeps abreast of manufacturer’s technical bulletins
• Reports equipment failures, defects of malfunctions to service manager ASAP
• Ensures customers cars are kept clean. Notify the service advisor immediately of anything that has happened to change the appearance of condition of the vehicle
• Maintains and is accountable for all dealership-owned tools. Returns them to their proper place and in the same condition. Notifies the service manager if tool condition needs repair or requires replacement.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right to Know, etc.
• Maintains ComplyAuto/OSHA Training
• Maintains ASE Certifications
• Maintains SOA training
  • Must be able to travel to/from training center and be away overnight as required to complete instructor led training
• Operates all tools and equipment in a safe manner
• Reports any safety issues immediately to management

This company is an equal opportunity employer and ADA compliant employer and does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, familial status, gender identity or expression, or sexual orientation.

EQUAL OPPORTUNITY EMPLOYER

APPLICANT’S STATEMENT

I understand that if I am hired, my employment will be for no definite period, regardless of the period of payment of my wages. I further understand that I have the right to terminate my employment at will at any time with or without notice or reason, and the Company has the same right. No one other than the President of the Company has authority to modify this relationship or make any agreement to the contrary. Any such modification or agreement must be in writing. I understand that the Company reserves the right to require me to submit to a drug test at any time and also reserves the right to require me to submit to an alcohol test and/or medical examination to the extent permitted by law. I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records and other information pertinent to my employment with them. I release my previous employers from any liability as a result of their disclosure of information about me to the Company. I also authorize the Company to provide truthful information concerning my employment with it to my future prospective employers and I agree to hold it harmless for providing such information. I further understand that if employed I will be on a 90-day introductory period, and that termination for unsatisfactory performance during that period will not result in any Company responsibility for unemployment benefits. I further understand that completion of the introductory period does not confer any expectation of continued employment, and that if employed, my employment will be for no definite period and “at-will.” By signing this application, I certify that all of the information that I provide on this application and in any interview will be true, complete and accurate. I understand that if I am employed and any such information is later found to be false or misleading in any respect, I will be dismissed. I certify that I have received a written notification that the Company may obtain a consumer report or reports on me. I authorize this Company to obtain such a report or reports for use in connection with my application for employment and for other employment-related reasons. If hired, this authorization shall remain on file and serve as ongoing authorization for procurement of employment-related consumer reports at any time during my employment. I understand that the term “consumer report” includes, but is not limited to, credit checks, criminal background checks, Department of Motor Vehicle reports, and investigative consumer reports. I further understand that the term “investigative consumer report” means a report in which information on my character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with my neighbors, friends, or associates, or with others with whom I am acquainted or who may have knowledge concerning any such items of information.