Fleet Manager

At the Proctor Dealerships, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Proctor Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  

What We Offer

• Medical
• Dental
• Vision
• 401K Plan
• Vacation and Sick Leave
• Paid Holidays
• Paid Training
• Counseling Services
• Health and wellness
• Supplemental Insurances
• Discounts on products and services

SUMMARY 

The Fleet & Commercial Sales Manager is responsible for developing, growing, and managing all fleet and commercial business for the dealership from initial prospecting through final delivery and funding. This position serves as the single point of ownership for fleet operations, building long-term relationships with commercial customers, municipalities, government agencies, and business accounts while ensuring an exceptional ownership experience. 

ESSENTIAL DUTIES 

Business Development 

• Develop new fleet and commercial business through outside sales, networking, referrals, and community involvement.  
• Establish relationships with local businesses, municipalities, schools, contractors, utilities, emergency services, and government agencies.  
• Maintain regular contact with existing fleet customers to increase repeat business and referrals.  
• Identify opportunities for expanding commercial vehicle sales and upfit services.  
• Represent the dealership at business networking events, trade organizations, and community functions.  
• Maintain an active prospect list and consistently pursue new commercial and fleet opportunities through outside sales activities, referrals, networking, and strategic account development. 

Sales Management 

• Serve as the dealership's primary point of contact for all fleet and commercial customers.  
• Conduct needs assessments and recommend vehicle solutions that meet customer operational requirements.  
• Prepare quotes, proposals, bid responses, and purchase agreements.  
• Negotiate fleet transactions within dealership guidelines.  
• Obtain required approvals from the General Sales Manager when appropriate.  
• Maintain accurate CRM documentation for all commercial opportunities.  
• Develop long-term account strategies designed to maximize customer retention and lifetime commercial business. 

Fleet Order Management 

• Submit all vehicle orders through Ford fleet ordering systems.  
• Monitor order status throughout production and shipping.  
• Maintain proactive communication with customers regarding production schedules and delivery expectations.  
• Coordinate vehicle upfits, accessories, graphics, and aftermarket installations as required.  
• Maintain communication with Ford Pro, manufacturers, body companies, commercial upfit vendors, and suppliers to ensure timely delivery and customer satisfaction.  

Delivery Coordination 

• Coordinate final delivery logistics.  
• Complete all paperwork required for retail, commercial, municipal, and government transactions.  
• Coordinate purchase orders, billing documentation, tax exemption paperwork, title documentation, and funding requirements.  
• Ensure all vehicles are properly prepared prior to customer delivery.  
• Conduct customer delivery orientations covering vehicle operation, warranty, maintenance scheduling, commercial equipment, and fleet features. 

Financial Administration 

• Coordinate customer payments.  
• Collect purchase orders and required documentation.  
• Ensure complete deal jackets prior to accounting submission.  
• Work with Accounting to resolve billing discrepancies.  
• Monitor receivables and assist with collection efforts when necessary.  

Customer Relationship Management 

• Conduct regular follow-up after delivery.  
• Resolve customer concerns promptly.  
• Maintain long-term fleet relationships.  
• Identify future replacement cycles, expansion opportunities, and additional Fleet & Commercial needs. 
• Maintain high customer satisfaction throughout the ownership experience.  

Administrative Responsibilities 

• Maintain accurate CRM records.  
• Maintain fleet prospect lists.  
• Track pipeline activity.  
• Maintain bid calendars.  
• Monitor fleet incentive programs.  
• Stay current on Ford fleet programs, incentives, ordering constraints, and commercial products. 
• Maintain organized records of municipal bids, commercial contracts, purchase agreements, and customer account documentation. 

Leadership Support & Operational Coverage 

• While maintaining primary responsibility for all Fleet & Commercial Operations, the Fleet & Commercial Sales Manager is expected to provide leadership support across dealership sales operations as business needs require and when directed by dealership leadership. 
• Responsibilities may include, but are not limited to: 
• Serving as a backup Sales Manager during vacations, absences, high-volume periods, or other operational needs.  
• Assisting in the appraisal of customer trade-in vehicles utilizing dealership appraisal processes and current market data.  
• Providing oversight, coaching, and leadership to the Sales Team during periods of management coverage, ensuring adherence to dealership sales processes, customer experience standards, and operational policies.  
• Supporting deal structure discussions and transaction flow under the direction and approval of the General Sales Manager.  
• Assisting with inventory management, merchandising, and lot operations to support overall dealership objectives.  
• Collaborating with dealership leadership to ensure seamless daily operations across all sales functions.  
• Performing other leadership-related responsibilities assigned by dealership leadership in support of dealership performance, customer satisfaction, and operational success. 

This company is an equal opportunity employer and ADA compliant employer and does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, familial status, gender identity or expression, or sexual orientation.

EQUAL OPPORTUNITY EMPLOYER

APPLICANT’S STATEMENT

I understand that if I am hired, my employment will be for no definite period, regardless of the period of payment of my wages. I further understand that I have the right to terminate my employment at will at any time with or without notice or reason, and the Company has the same right. No one other than the President of the Company has authority to modify this relationship or make any agreement to the contrary. Any such modification or agreement must be in writing. I understand that the Company reserves the right to require me to submit to a drug test at any time and also reserves the right to require me to submit to an alcohol test and/or medical examination to the extent permitted by law. I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records and other information pertinent to my employment with them. I release my previous employers from any liability as a result of their disclosure of information about me to the Company. I also authorize the Company to provide truthful information concerning my employment with it to my future prospective employers and I agree to hold it harmless for providing such information. I further understand that if employed I will be on a 90-day introductory period, and that termination for unsatisfactory performance during that period will not result in any Company responsibility for unemployment benefits. I further understand that completion of the introductory period does not confer any expectation of continued employment, and that if employed, my employment will be for no definite period and “at-will.” By signing this application, I certify that all of the information that I provide on this application and in any interview will be true, complete and accurate. I understand that if I am employed and any such information is later found to be false or misleading in any respect, I will be dismissed. I certify that I have received a written notification that the Company may obtain a consumer report or reports on me. I authorize this Company to obtain such a report or reports for use in connection with my application for employment and for other employment-related reasons. If hired, this authorization shall remain on file and serve as ongoing authorization for procurement of employment-related consumer reports at any time during my employment. I understand that the term “consumer report” includes, but is not limited to, credit checks, criminal background checks, Department of Motor Vehicle reports, and investigative consumer reports. I further understand that the term “investigative consumer report” means a report in which information on my character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with my neighbors, friends, or associates, or with others with whom I am acquainted or who may have knowledge concerning any such items of information.