Customer Service BDC Representative

WHO WE ARE:

We seek to be the best in market dealership. Positive energy and a friendly atmosphere support’s exceptional earnings. Premier is driven to develop amazing people, earn customer loyalty and deliver operational excellence. These pillars are the foundation of our company.

THE ROLE:

The Customer Service Representative (BDC) is responsible for customer communications toward specific objective achievement. This position often leads to additional opportunity.

WHAT YOU’LL BE DOING:

• Nurture a culture of excellence serving customer and team member experiences
• Execute inbound and outbound communications to generate appointments
• Execute inbound and outbound communications to support customer satisfaction and loyalty
• Execute problem resolution skills to realize excellence in all facets of the business.
• Report progress, challenges, options, and solutions to assure outstanding results.

WHAT WE’RE LOOKING FOR:

• Proven record of success in customer service
• Success working in a team environment having a positive attitude an able to take direction
• Exceptional communication skills 
• Reliable, organized, flexible work/life balance
• Impeccable character to lead, communicate and influence amazing customer experiences

IT’S A PLUS IF YOU HAVE:

• Recognition of achievement
• Brand experience
• Customer Service Experience

YOU MUST BE ABLE TO:

• Extensive sitting, climbing stairs, lifting (<25 pounds), multi-tasking, and personal interaction
• Efficient use of software and technology
• Work a flexible schedule
• Self-manage

WHY JOIN US?

• Competitive base, bonus, and benefits reward career success
• Privately held, experienced ownership encourages true excellence
• We empower autonomous success

“At Premier Toyota of Amherst, we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.”