Service Advisor

Premier Ford Inc
1072 E 49th St, Brooklyn, NY
Full Time
$55,000 – $125,000 a year

Premier Ford is looking for a Service Advisor to join our team. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. We are looking for an experienced Advisor, with previous Ford experience as a plus!

By working at Premier Ford, you can be a part of a brand that honors the past, and is invested in the future. Join the Premier Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

401(k)
Dental insurance
Health insurance
Opportunities for advancement
Paid holidays
Paid time off
Pension plan
Retirement plan
Union benefits
Vision insurance

Service Advisor Responsibilities:

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

Service Advisor Requirements:

Minimum of 1 year in service department
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

About Us:

Family-owned and operated, Premier Ford Inc. has been one of the leading Ford dealerships in New York City for decades. Our customers know they can trust us to handle their automotive needs, from finding the perfect Ford to overseeing routine maintenance and repairs. Moreover, every experience is unparalleled because of our values and our commitment to our customers.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Premier Ford Inc