Scheduler Coordinator

Preferred Care at Home of Boca Raton and Delray Beach
1489 W Palmetto Park Rd Suite 5008, Boca Raton, FL
Full Time

Scheduling Coordinator

Position Overview

The Scheduling Coordinator is responsible for coordinating caregiver schedules, ensuring all client shifts are properly staffed, and maintaining consistent communication with clients, caregivers, and the management team. This position plays an important role in ensuring quality care, client satisfaction, and smooth daily operations.

Key Responsibilities

Manage daily caregiver schedules, assignments, and shift coverage using WellSky.
Coordinate caregiver placements based on client needs, availability, qualifications, location, and preferences.
Monitor open shifts and work proactively to ensure timely coverage.
Respond promptly to caregiver call-offs, schedule changes, and last-minute staffing needs.
Communicate scheduling updates with clients, caregivers, and management.
Maintain accurate caregiver availability and scheduling records.
Monitor caregiver clock-ins and clock-outs to ensure compliance with company policies.
Assist with onboarding new caregivers into the scheduling system and coordinating initial assignments.
Build and maintain positive relationships with clients and caregivers to support retention and satisfaction.
Address scheduling concerns and escalate unresolved issues to management.
Work closely with the recruitment team to identify staffing needs and available caregivers.
Participate in the on-call rotation as assigned, including evenings and weekends.
Ensure all scheduling activities follow company policies and applicable AHCA requirements.
Support additional administrative and operational responsibilities as needed.

Qualifications

Minimum of 1 year of scheduling or staffing experience in private-duty home care or home health.
Experience with WellSky or similar scheduling software preferred.
Strong organizational, communication, and problem-solving skills.
Ability to multitask and manage scheduling changes in a fast-paced environment.
Excellent customer service skills and attention to detail.
Ability to work independently while supporting a team environment.
Proficiency in Slack, Google Workspace, and scheduling systems.
Flexibility to assist with urgent staffing needs and after-hours coverage.

Expectations

The Scheduling Coordinator must be proactive, dependable, and responsive to the needs of both clients and caregivers. The goal is to maintain consistent shift coverage, minimize scheduling gaps, support caregiver retention, and contribute to the continued growth and success of Preferred Care at Home.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Preferred Care at Home of Boca Raton and Delray Beach