Business Operations Lead

Planned Parenthood Direct (PPD) is a sexual and reproductive telehealth platform powering Planned Parenthood’s hybrid care model — bringing trusted, digital-first Planned Parenthood care and expertise to patients while connecting them to in-person care when needed.

Job Summary

The Business Operations Lead is responsible for strengthening the operational discipline, efficiency, and overall health of the organization – ensuring all teams across the business can operate effectively and sustainably. Reporting to the Chief of Staff, this role works hand-in-hand with the CEO and entire Leadership Team, providing essential leverage. This is a highly cross-functional role that combines hands-on ownership of day-to-day systems with strategic process improvement and internal operations leadership. 

What you’ll do

Project Management

• Project manage high-priority cross-functional projects – providing and managing clear timelines, proactively communicating progress, dependencies, bottlenecks, etc.

• Act as a key partner/vendor manager and serve as the point of contact and coordinator for select partners / vendors, coordinating all deliverables, documentation, and timelines for external vendors to ensure seamless collaboration and meeting of timelines

• Serve as project manager for Compliance & Business Filings

  • Partner with the CEO, Leadership Team, and Compliance Officer to provide project management of the organization’s compliance program

  • Track and ensure the required steps are taken to maintain compliance with all required state business registrations, reports, licenses, tax filings, etc.

Operational improvement

• Partner with the Leadership Team to identify and implement process improvements across the business; continuously evaluate, develop, and implement data-driven insights and recommendations for ongoing improvement 

• Drive internal reporting and insight generation to inform business decisions

• Use financial and operational data to support the development of dashboards, summaries, and explanatory narratives 

• Employee onboarding/offboarding and overall team culture

  • Oversee and continuously improve hiring, onboarding, and offboarding processes

  • Proactively support and build team culture

Administrative and financial support

• Provide executive administrative support including but not limited to calendar/inbox management, meeting planning, and travel research/booking

• Coordinate administrative aspects of team offsites and leadership/partner meetings

• Support Finance with the monthly reconciliation process and with invoicing as needed, with the opportunity to refine and lead these efforts as you develop within the role

• Other duties as assigned to support the organization's mission of bringing digital-first, Planned Parenthood care and expertise to more people in more places

Minimum qualifications

• 3+ years of experience in project management, business operations, executive assistant, office management and/or similar roles — ideally within a fast-paced growth or startup environment

• Robust project management skillset with experience independently leading multiple complex projects from planning to execution simultaneously

• Strong analytical and problem-solving skills; highly detail-oriented and organized

  • Advanced skills in Microsoft Office and Google Suite

  • Experience with recruiting and HR or PEO (Professional Employment Organizations) platforms

• Exceptional verbal and written communication skills with impeccable grammar, spelling, and editing skills

• Experience working in healthcare services, digital health companies, or a patient-focused organization

Who you are

• Mission driven – you want to make sure people get the health information and care that they need

• Passionate about helping others and teams work smarter / more efficiently with a “here’s how I might be able to help” orientation

• A proactive, systems thinker who thrives in ambiguity, takes initiative without needing direction and always follows through on the details 

• Discreet, reliable, and trustworthy – comfortable handling sensitive business and personnel information with care

We’d love to get to know you better! To that end, along with your resume, please submit a cover letter that includes your responses to the following questions / prompts:

• Why do you want to work for Planned Parenthood Direct and why does our mission “to bring digital-first, Planned Parenthood care and expertise to more people in more places” matter to you?

• Please share an example of a project that you managed end-to-end outlining how you navigated curveballs and your role in getting it across the finish line successfully. 

• Please share three words executives you have worked with would use to describe you along with an explanation for each. 

• How has some of the “block and tackling” work – perhaps non-glamorous, but highly critical to the success of an organization – you have done added value to your team and organization?