PORSCHE HOST

PORSCHE HOST

Porsche Woodland Hills is under new champion-style leadership with a culmination of over 50 years in the luxury automotive industry. Leaders with many awards, accolades, and five-star reviews; Winning is what they do best, and they’re taking the entire dealership to the next level. Join us as we create and make history together.

Qualifications Needed:

• 2 years of experience in customer experience, preferably in luxury retail, Hotel, or Spa.
• Strong interpersonal skills
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Excellent organization and administrative skills with spreadsheets and database software; Microsoft Excel
• Integrity and leadership skills
• Good analytical and problem-solving skills
• Detail-oriented and multitasking skills

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Managing a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support

WHAT WE OFFER – The Benefits

• Competitive pay plan
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Paid Time Off (PTO)
• Paid Holidays

The SCHEDULE : Two Shifts

• Sunday 10 am - 7 pm, Monday - Thursday 9 am to 7 pm 
• Tuesday - Saturday 9 am to 7 pm