Dealer Customer Experience Manager

Description of the role

The Dealer Customer Experience Manager at Porsche Charlotte Northlake is responsible for ensuring a seamless and positive experience for customers visiting the dealership.

Responsibilities

• Manage customer interactions to ensure satisfaction and loyalty
• Resolve customer complaints and issues in a timely and efficient manner
• Coordinate with other departments to streamline the customer experience
• Develop and implement strategies to improve customer service

Requirements

• Excellent communication and interpersonal skills
• Previous experience in customer service or a related field
• Strong problem-solving abilities
• Attention to detail and ability to multitask

Benefits

We offer competitive compensation and benefits packages. Details will be discussed during the interview process.

About the Company

Porsche Charlotte Northlake is a leading Porsche dealership in Charlotte, NC, committed to providing exceptional service and experiences to our customers.