Service Advisor

Pohanka of Salisbury
2013 N Salisbury Blvd, Salisbury, MD
Full Time

Pohanka of Salisbury is seeking a dedicated and customer-focused Service Advisor to join our team in Salisbury, MD. In this role, you will be the primary point of contact between our customers and the service department, ensuring an exceptional experience by coordinating vehicle maintenance and repair services efficiently and professionally.

Responsibilities

Greet customers promptly and courteously, assessing their vehicle service needs.
Schedule service appointments and provide accurate estimates for repairs and maintenance.
Communicate with technicians to relay customer concerns and status updates.
Explain recommended services and repairs clearly to customers.
Manage service order documentation and maintain accurate records.
Follow up with customers to ensure satisfaction and encourage repeat business.

Requirements

Excellent communication and interpersonal skills.
Previous experience in automotive service advising or customer service is preferred.
Ability to work in a fast-paced environment and manage multiple tasks.
Strong organizational skills and attention to detail.
Basic knowledge of automotive maintenance and repair is a plus.
Proficiency with computer applications for scheduling and record keeping.

Benefits

Competitive compensation package (details provided during interview).
Opportunities for professional growth within the company.
Supportive and friendly work environment.
Employee discount programs.

About the Company

Pohanka of Salisbury is committed to delivering exceptional automotive service and customer satisfaction. Located in Salisbury, MD, we pride ourselves on our knowledgeable staff and dedication to quality workmanship. Join our team and be part of a company that values integrity, professionalism, and community engagement.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Pohanka of Salisbury