Porsche Service Manager

Porsche of White Plains is seeking a highly experienced and customer-focused Automotive Service Manager to join our team!

We’re excited to announce the opening of our brand-new, state-of-the-art Porsche dealership in White Plains, New York! This stunning new facility reflects the innovation and performance that define the Porsche name. Join our team and become part of this exciting new chapter as we elevate the customer experience and set new standards in luxury automotive service. 

What We Offer:

• Highly competitive compensation with earning potential of $200K+ annually
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Ongoing training in Porsche products, technology, and processes
• Career development opportunities within the Pepe Auto Group

Key Responsibilities:

• Ensure every Porsche client receives prompt, courteous, and exceptional service
• Take full ownership of the customer experience from arrival to post-service follow-up
• Lead, coach, and manage the service team, including advisors, technicians, valets, and support staff
• Maintain open communication with the Service BDC, Parts Department, and Technicians to manage daily operations and expectations
• Provide high-level concierge support for Porsche owners and VIP clients
• Build and maintain lasting relationships with customers, vendors, and Porsche representatives
• Collaborate with marketing to support continued growth and customer engagement
• Track incoming work volume and maximize service department profitability
• Oversee accurate and timely payroll processing
• Stay current on OEM training, safety regulations, and Porsche CSI standards

Requirements:

• Automotive service management experience in a high-volume, luxury dealership (Porsche or equivalent brand preferred)
• Strong technical understanding of modern vehicles and repair processes
• Familiarity with CDK (preferred) and adaptability to other dealership software
• Proven leadership skills with a focus on team development and accountability
• Exceptional communication and customer service abilities
• Highly organized, detail-oriented, and committed to excellence

Pepe Auto Group believes our success is attributed to our employees. Family-owned since 1968, we have continued to grow our business and culture while holding true to our values of honesty, integrity, and professionalism.

At Pepe Auto Group, you can expect to work with the best. Our collaborative nature and mentorship capabilities has created a team of respectful and driven professionals. We believe in empowering our employees, which results in exceptional customer service. Our team of dedicated individuals encourages success amongst each of our members. We invest in our employees and promote from within often.