PCAH Promise Caregiver

Position Summary

The PCAH Promise position supports service reliability and client confidence during critical moments in care. This role focuses on coordinating care, stabilizing services, supporting communication with clients and families, and stepping in as needed to prevent missed shifts or service disruptions.

PCAH Promise team members serve as a care coordinator and client experience ambassador, with the ability to provide direct caregiving coverage when necessary. The role is designed to protect client satisfaction, support smooth transitions, and uphold Preferred Care at Home service standards.

Key Responsibilities

Care Coordination & Service Stabilization

• Assist with coordinating coverage during scheduling disruptions

• Support smooth transitions between caregivers and phases of care

• Intervene early when concerns arise to help stabilize services

• Communicate updates and observations to the Administrator or Office Manager

Client Experience & Communication

• Support new client launches and first visits to establish confidence

• Communicate professionally with clients and families regarding service concerns

• Conduct proactive check-ins for at-risk cases as directed

• Assist with follow-up after concerns or dissatisfaction

As-Needed Caregiver Support

• Provide personal care or homemaker services in accordance with the Plan of Care when assigned

• Serve as a short-notice fill-in to prevent missed or delayed shifts

• Model professionalism, safety, and respectful client interaction

Operational Support

• Document continuity notes to support caregiver handoffs

• Identify and report patterns affecting service reliability or satisfaction

• Support office follow-up actions related to service recovery

Documentation & Compliance

• Accurately record time and services using EVV and agency systems

• Complete visit notes, incident reports, and required documentation timely

• Maintain confidentiality and comply with HIPAA and privacy requirements

Qualifications

• At least one year of caregiving experience (CNA, HHA, CHHA, PCA, or equivalent)

• Strong communication and interpersonal skills

• Ability to remain calm and effective in time-sensitive situations

• Comfortable working in both client homes and with office staff

• Reliable transportation and smartphone proficiency

Work Schedule & Conditions

• May include evenings, weekends, holidays, and short-notice assignments

• Travel between multiple client homes may be required

• Work environments vary and may include household pets or allergens

Core Skills

• Care coordination and follow-through

• Client service and professionalism

• Problem solving and de-escalation

• Reliability and responsiveness

• Clear communication with office leadership

Employment Acknowledgment

This Job Description describes the general nature of the PCAH Promise role and does not list every possible duty. Responsibilities may change based on operational needs and applicable law. Employment is at will unless otherwise required by law.