Customer Service Assistant

Job Ad:Customer Service Assistant6- Pattern Promotions (Toledo, OH )

Job Title: Customer Service Assistant
Company:Pattern Promotions
Location: Toledo, OH
Salary: $36,000 - $45,000
Job Type: Full-Time

Work Type: In-person (strictly on-site)

About Us:
Seronda Network is seeking an organized and detail-oriented Office Clerk to support the daily administrative operations of our office. The ideal candidate will handle clerical tasks, maintain records, and ensure that the office runs smoothly and efficiently. This is an excellent entry-level opportunity for individuals looking to develop their administrative skills in a dynamic environment. 

Job Description:
We are seeking a dedicated and enthusiastic Customer Service Assistant to join our team. In this dynamic role, you will be the first point of contact for our customers, providing exceptional service and support. As a vital member of our customer service department, you will play a critical role in enhancing the customer experience by addressing inquiries, resolving issues, and promoting our products and services. 

Responsibilities:

• Assist customers via phone, email, and in-person inquiries to provide accurate information and resolutions.
• Manage and resolve customer complaints with empathy and efficiency to enhance overall satisfaction.
• Process orders, returns, and exchanges while ensuring adherence to company policies and procedures.
• Maintain accurate records of customer interactions and transactions in our database for future reference and follow-up.
• Collaborate with team members to identify recurring issues and suggest improvements in service delivery.
• Provide product demonstrations and information to customers to support their purchasing decisions.

Skills Required:

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Proven experience in customer service or a similar role is preferred.
• Excellent verbal and written communication skills to interact effectively with customers and team members.
• Strong problem-solving skills and a proactive attitude to address customer needs.
• Ability to handle challenging situations with professionalism and patience.
• Proficient in using customer service software, ideally CRM systems, and basic computer applications.

Benefits:

• High school diploma or equivalent; additional education is a plus.
• Previous experience in an administrative or front office role preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other office management tools.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Excellent organizational skills and attention to detail.

If you enjoy working in a fast-paced office and are dedicated to delivering exceptional customer service, apply to join Pattern Promotions as our Customer Service Assistant!

Note On-campus work in Toledo, OH