Call Center Representative

Call Center Representative
Company: Pattern Promotions
Location: Austin, TX  
Salary: $18.50 - 23.00 per hour
Job Type: Full-Time

About Us

At Pattern Promotions, we are a dynamic and innovative promotional products company dedicated to delivering quality solutions for our clients. Our mission is to help brands reach new heights through customized promotional items and exceptional service. As a team, we are committed to excellence, creativity, and a customer-centric approach. Join us and be a part of a company that values your contribution and growth!

Job Description

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the voice of our company, providing exemplary customer service while assisting clients with their inquiries and concerns. As a Call Center Representative, you will handle a high volume of incoming calls, addressing customer needs promptly and efficiently. 

Responsibilities

• Handle a high volume of inbound calls in a timely and professional manner.
• Provide accurate information and resolve customer inquiries effectively.
• Maintain a positive and empathetic attitude toward customers at all times.
• Document call details and customer interactions in our database accurately.
• Follow communication procedures, guidelines, and policies effectively.
• Identify and escalate priority issues to the appropriate departments when necessary.

Skills & Qualifications

• High school diploma or equivalent; additional education or certifications are a plus.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and ability to think on your feet.
• Familiarity with CRM systems and practices is a plus.
• Ability to work in a fast-paced environment while maintaining a positive attitude.

Benefits

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Friendly and supportive work environment

Join us at Pattern Promotions and help us continue to deliver high-quality, personalized service to our clients!