Call Center Agent

Call Center Agent 
Company: Pattern Promotions
Location: Austin, TX  
Salary: $18.50 - 23.00 per hour
Job Type: Full-Time

About Us

At Pattern Promotions, we are a dynamic and innovative promotional products company dedicated to delivering quality solutions for our clients. Our mission is to help brands reach new heights through customized promotional items and exceptional service. As a team, we are committed to excellence, creativity, and a customer-centric approach. Join us and be a part of a company that values your contribution and growth!

Job Description

We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. This role is pivotal in delivering exceptional customer service and support to our valued clients. As a Call Center Agent, you will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing information about our products and services. 

Responsibilities

• Handle inbound and outbound customer calls promptly and professionally.
• Provide accurate information and resolve customer inquiries regarding products and services.
• Document all interactions with customers in the system accurately and efficiently.
• Identify customer needs and enhance customer satisfaction through effective communication.
• Assist in the resolution of customer complaints and escalate issues when necessary.
• Maintain up-to-date knowledge of company policies, procedures, and product offerings.

Skills & Qualifications

• High school diploma or equivalent; further education is a plus.
• Proven experience in a call center or customer service role is highly preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle high call volumes.
• Familiarity with customer service software and databases is an advantage.

Benefits

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Friendly and supportive work environment

Join us at Pattern Promotions and help us continue to deliver high-quality, personalized service to our clients!