Call Center Agent

Call Center Agent
Company: Pattern Promotions
Location: Miami, FL 
Salary: $60,000 - $68,000 per year
Job Type: Full-time

About Us

Pattern Promotions is a dynamic marketing firm specializing in brand enhancement and promotional campaigns tailored to drive engagement and loyalty. Located in San Antonio, we are passionate about helping our clients reach their full potential through innovative and impactful communication strategies. Join our team to become part of a creative and energetic workplace committed to excellence and growth.

Job Description

Pattern Promotions We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic customer service team. As a Call Center Agent, you will play a crucial role in ensuring high levels of customer satisfaction by effectively addressing inquiries, providing information, and resolving issues in a timely manner.  

Responsibilities

• Handle incoming customer calls and respond to inquiries in a professional manner.
• Provide accurate information about products and services to assist customers effectively.
• Manage customer issues and complaints, striving for first contact resolution.
• Document customer interactions and maintain updated records in the system.
• Assist with account maintenance and provide troubleshooting assistance as necessary.
• Collaborate with team members to share knowledge and improve service delivery.

Skills

• High school diploma or equivalent; higher education is a plus.
• Proven experience in a call center or customer service role is preferred.
• Strong verbal communication skills with an engaging phone presence.
• Ability to handle challenging situations calmly and effectively.
• Proficiency in using computers and call center software applications.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive salary with growth potential.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.
• Collaborative and supportive team environment.

Pattern Promotions is an equal opportunity employer and welcomes candidates from all backgrounds. If you are passionate about communication and looking to make an impact in a growing company, we encourage you to apply!