Entry Level Customer Service Assistant

Job Ad: Entry Level Customer Service Assistant Seronda Network (Atlanta, GA)

Job Title:Entry Level Customer Service Assistant
Company: Seronda Network
Location: Atlanta, GA
Salary: $35,000 - $55,000
Job Type: Full-Time

About Us:
Seronda Network is a forward-thinking company providing innovative networking and digital solutions for clients across diverse industries. We are dedicated to offering exceptional service and fostering strong relationships with our clients. As we continue to grow, we are looking for a Personal Assistant to join our team and support our executive staff in managing daily tasks and ensuring smooth operations.

Job Description:
We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our growing team. As an essential part of our customer service department, you will be the first point of contact for our clients, providing them with the support and assistance they need. This is a fantastic opportunity for individuals who possess strong interpersonal skills and a passion for delivering outstanding customer service. 

Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Maintaining customer records by updating account information in the database.
• Resolving customer complaints and issues by providing appropriate solutions and alternatives.
• Assisting customers with product information, orders, and feedback.
• Collaborating with team members to ensure a seamless customer service experience.
• Conducting follow-ups with customers to ensure satisfaction and retention.

Skills Required:

• High school diploma or equivalent; further education is a plus.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Customer-oriented mindset with a passion for helping others.
• Basic computer skills, including proficiency in Microsoft Office and CRM systems.
• Excellent problem-solving skills and attention to detail.

Benefits:

• Competitive salary ranging from $35,000 to $55,000.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

If you are an organized, motivated individual looking to support a dynamic executive team, apply now to become a valued member of Seronda Network as our Entry Level Customer Service Assistant!