Call Center Representative

Job Ad for Pattern Promotions

Job Position: Call Center Representative
Location:  Austin, TX   
Salary: $34,000 - $43,000 per year
Job Type: Full-time

About Us

Pattern Promotions is a dynamic and rapidly growing company dedicated to providing exceptional branding and promotional services to businesses of all sizes. We pride ourselves on our commitment to customer satisfaction and are known for our innovative approach and vibrant company culture. Join our team and be part of a company that values excellence, teamwork, and creativity.

Job Description

We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, addressing their inquiries, resolving issues, and ensuring their satisfaction with our services. As a Call Center Representative, you will engage with customers via phone, email, and chat, providing them with accurate information and effective solutions in a timely manner. 

Responsibilities

• Answer incoming calls and respond to customer emails and chat inquiries in a professional manner.
• Provide accurate information about products and services to customers.
• Resolve customer issues efficiently and effectively, escalating complex matters to supervisory staff when necessary.
• Document and track customer interactions in the CRM system, ensuring all information is up to date and accurate.
• Follow up on customer inquiries to ensure complete satisfaction and resolution of issues.
• Maintain a thorough understanding of product offerings and company policies to assist customers effectively.

Skills & Qualifications

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Proven experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills, with the ability to articulate information clearly and effectively.
• Strong listening skills and the ability to empathize with customers.
• Proficient in using computer systems and software applications, including CRM tools.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Benefits

• Competitive salary within the industry
• Health, dental, and vision insurance
• Paid time off, including vacation and sick days
• 401(k) plan with company match
• Professional development and training opportunities
• Supportive and collaborative work environment

If you’re ready to be part of a passionate and supportive team at Pattern Promotions, apply today to start making a difference in the customer experience!