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Operations CSR / Dispatch Manager (Service Titan Expert - Home Services Highly Preferred)

PatchitUP of Charlotte, NC
Remote
Full Time

Welcome to PatchitUP!

**This position requires advanced ServiceTitan skills and experience with a home services or trades company**

This isn’t just another job, this is an opportunity to help build something from the ground up. 

PatchitUP is more than a drywall repair company to us. It’s a business we’re launching as partners and as a long-time dream — to build a company where culture and employee experience always come first. We believe if we take great care of our team, they’ll take great care of our customers. 

 

We’re looking for a B.E.S.T. Representative (CSR / Dispatcher) to become a foundational member of our operations. This person won’t just fill a role — they’ll help shape how the company runs. 

 

Here’s what makes this opportunity different: 
• You’ll be one of the first key hires in a growing franchise business 
• You’ll help design systems, workflows, and standards 
• You’ll have real leadership growth opportunities 
• Within 6 months, you’ll hire and lead your first team member 
• You’ll help us build a workplace people genuinely love being part of 

 

This role includes: 
• Managing scheduling and dispatching in ServiceTitan 
• Coordinating customer communication and technician schedules 
• Supporting technician performance and booking metrics 
• Following up on estimates and completed work 
• Preparing invoices and monitoring lead quality 
• Training future CSR team members and Technicians on ServiceTitan  

 

We’re looking for someone who: 
• Has expert level ServiceTitan experience 
• Has dispatching/scheduling experience in home services 
• Is organized, positive, and proactive 
• Wants to grow into leadership 
• Loves building systems and helping teams succeed 

 

If you’ve ever wanted to help build a company the right way, from day one, this is that opportunity. 

Let’s build something great together. 

 

Detailed Responsibilities 

  • Use ServiceTitan software to manage schedules and dispatch technicians. 

  • Communicate effectively with customers, technicians, and management. 

  • Handle customer calls for scheduling, rescheduling, and job coordination. 

  • Manage time-keeping for technicians, technicians’ jobs, work with technicians to improve conversion rates and maintain an above-average booking rate. 

  • Training Technicians & CSR’s on Service Titan to include weekly refresher training 

  • Follow up on unsold estimates and completed work, soliciting reviews for technician performance. 

  • Within six months, the B.E.S.T. Representative will begin building and managing a CSR team by recruiting, hiring, and training additional representatives to support Command Center operations. 

  • Review and prepare technician invoices in ServiceTitan to ensure accuracy, proper documentation, and readiness for final approval and export. 

  • Monitor lead quality. Request lead credits when necessary. 

  • Ensure rapid response to leads within 5 minutes. 

  • Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed. 

  • Option to work in-office, flex or fully remote 

 

Additional Requirements 

  • Expert level experience with ServiceTitan software. 

  • Excellent phone and communication skills. 

  • Strong multi-tasking abilities. 

  • Experience in scheduling and dispatching for a home service company is required 

  • Fluent in English; Spanish is a plus. 

  • Self-starter, motivated, and a doer. 

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PatchitUP of Charlotte, NC
If you have questions, please contact info@patchitup.com