Call Center Representative

Description of the Role

Parrish Consulting Services, Inc is seeking a motivated individual to join our team as a Call Center Representative. The ideal candidate will answer customer calls and create support tickets in an efficient and timely manner.

Responsibilities

• Answer inbound calls and provide accurate, timely, and satisfactory responses to customer inquiries and concerns.
• De-escalate situations with dissatisfied customers by offering professional, patient, and solution-oriented support.
• Work closely with other call center team members to continuously improve customer service performance.
• Assist in training new employees by sharing company processes, customer management strategies, and service expectations.
• Adhere to all company policies, procedures, and call handling protocols.
• Ensure compliance with data privacy and security standards during all customer interactions.
  
  

Requirements

• Prior experience in IT support or a related field
• Strong problem-solving skills
• Excellent communication and customer service skills
• Knowledge of Windows and Mac operating systems
• Ability to work independently and as part of a team
• Part-time, 6:00am - 12:00pm, 12:00pm - 6:00pm
  
  

About the Company

Parrish Consulting Services, Inc is a leading provider of IT solutions in Princeton, IN. We are committed to delivering exceptional service to our clients and fostering a collaborative work environment for our employees.