Assistant Service Manager-Kia / Hyundai experience preferred

Job Summary: Parkway Family KIA is seeking a dedicated and motivated Assistant Service Manager with Kia and Hyundai experience preferred to join our team. The ideal candidate will assist in overseeing service department operations, ensuring high-quality customer service, and supporting the Service Manager in daily activities. This role offers an excellent opportunity to contribute to a dynamic team in a reputable dealership while advancing your career in automotive service management.  

About Us: Parkway is locally owned and operated. We have been in the Houston area for more than 45 years. We have three locations… Parkway Chevrolet, Parkway Family KIA,and Parkway Family Mazda. We operate elite, state-of-the-art service departments.

Benefits

• Medical, Dental and Vision
• Life and Short-Term Disability
• Continuous Improvement Training
• 401K with Match
• Paid Vacation
• Paid Holidays
• Employee Discounts on Parts, Services and Vehicles
• Opportunities for Growth

Essential Duties:

• Recruits, hires, and motivates qualified service technicians.
• Assists technicians in developing their skills.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Fills in for service advisor and dispatcher when necessary.
• Strives for harmony and teamwork within the department and with all other departments.
• Notifies dispatcher of incoming work.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
• Maintains safe work environment.

Requirements

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
• Manufacturer Training
• Valid Driver's License

Ability to commute/relocate:

Kingwood, TX: Reliably commute or planning to relocate before starting work (Required)

Parkway Family Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.