Service Appt Coordinator

Parks Ford of Wesley Chapel Service Appt Coordinator

We are looking for a friendly, organized, and dependable Service BDC Appointment Coordinator to join our team full-time at PARKS Motor Group - Tampa Bay. In this role, you'll be the first point of contact for our service customers — helping ensure every interaction is smooth, professional, and efficient. This position is based in Wesley Chapel, FL, and offers compensation of $18.00 per hour paid bi-weekly.

Responsibilities

• Answer inbound calls and make outbound calls to schedule and confirm service appointments
• Greet and assist customers with a professional, helpful attitude via phone
• Coordinate vehicle pick-up and delivery logistics for customers
• Maintain accurate appointment records and manage scheduling calendars
• Perform filing, data entry, and general clerical duties
• Communicate effectively with the service team to ensure seamless handoffs
• Assist with additional administrative and support tasks as needed

Requirements

• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Comfortable with multi-line phone systems and basic computer programs
• Positive, customer-first attitude
• Prior experience in a BDC, dealership, or customer service role is a plus

Benefits

• Starting pay of $17-$18.00 per hour paid bi-weekly
• Full-time, on-site position
• Opportunities for professional growth and promoting from within

About the Company

Parks Motor Group - Tampa Bay is a reputable automotive group dedicated to delivering exceptional service and a positive experience to all our customers. We value diversity and are proud to be an equal opportunity employer, committed to creating an inclusive workplace where everyone can thrive.

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