Dealership Parts Counter Advisor

Palm Springs Ford
69 200 Highway 111, Cathedral City, CA
Full Time
$50,000 – $90,000 a year

Palm Springs Ford in Cathedral City, CA is looking for a Dealership Parts Counter Advisor to serve customers and technicians across the full parts sales process. This role covers everything from helping customers identify the right part, sourcing special orders, and managing inventory accuracy, to keeping the counter running smoothly day to day. If you have a parts background and know how to keep customers informed and satisfied, this is a straightforward fit.

What We Offer

Competitive pay of $50,000 - $90,000 annually dependent on experience level
Flexible scheduling
Health insurance
PTO and sick leave
401(k)

What You'll Do

Guide customers and technicians through the parts selection and purchasing process from initial inquiry to fulfillment
Partner with the parts manager to source parts not currently in stock
Handle special order requests and follow through on status updates and customer notification
Track and communicate parts availability and order status to customers and internal staff
Maintain accurate knowledge of inventory levels, catalog systems, and ordering procedures
Adhere to all company safety policies and applicable federal, state, and local regulations
Run an organized, efficient counter that supports both walk-in customers and the internal service department

What We're Looking For

Prior auto parts sales or parts counter experience preferred; Ford dealership experience is a plus
1+ year in a service department or parts environment required
Strong knowledge of automotive parts and systems
Excellent customer communication skills with a professional, approachable manner
Strong reading, math, and computer skills; comfortable learning new systems and procedures
Ability to lift 50 lbs and stand for extended periods
Strong organizational skills with the ability to manage multiple requests without losing accuracy
High school diploma or equivalent required

Palm Springs Ford is an Equal Opportunity Employer committed to diversity and inclusion. We prohibit discrimination or harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local law.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Palm Springs Ford