Host person

HOST PERSON: The Host Person greets and seats guests in our C' Restaurant and oversees the dining room reservations and the efficient seating of guests in a professional manner. Additionally, responsible for Barista duties (IE making lattes, cappuccinos and various coffee drinks/ tea).

At all times, Host Persons are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.

RANGE/RATE: $22.00 Hourly

WORKING RELATIONSHIPS: Reports: Restaurant General Manager, Food & Beverage Managers. Interacts: Internal and External Guests

SCHEDULE: Must be able to work flexible schedule, weekends and holidays, based on business demands.

EDUCATION: High School Diploma or equivalent.

WORK EXPERIENCE: Minimum 1-year restaurant and/or guest service experience, equivalent, or a combination of education and experience.  

KNOWLEDGE, SKILLS, ABILITIES: 

Knowledge

• Understand hotel function and guest profiles.
• Knowledge of local area including restaurants, landmarks, shopping centers and or local attraction.
• Knowledge about spirits, cocktails, wine and more.

Skills

• Business communication skills both verbal and written in English.
• Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
• Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure.
• Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction.

Abilities

• Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
• Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.
• Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc.
• Ability to learn new software and computer systems.

Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused. 

WORKING ENVIRONMENT: The hotel is in a public business atmosphere, which varies temperature based indoor and outdoor climate. The nature of this job is primarily indoors but will require some outdoor activity based on business. In addition, the bar and kitchen area is often hot/cold, damp and the temperature may vary throughout the day. 

Some travel may be required in order to attend hotel events not limited to meetings, training's etc.

PHYSICAL REQUIREMENTS:  Prolonged standing/walking for 8+ hours. Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs.

PREFERRED QUALIFICATIONS: 

• Bilingual or Multilingual
• Prior hotel experience
• Emotional Intelligence Training
• Alcohol Awareness Certification
• CA Food Handlers Card

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. InterContinental the Clement Monterey is one out of 7 hotels within PHM. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more!  As part of the IHG brand, we pursue excellence in everything we do!

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for a friendly and knowledgeable Host Person to join our family! The Host Person is responsible for greeting guests and providing a pleasant drinking experience. The Host Person has knowledge about spirits, cocktails and wine and with that knowledge, upsells, recommends menu items, creates new recipes and learns about the guest’s preferences. The Host Person will prepare food, drinks and will handle cleaning duties as well. The Host Person is an integral part of our team at the property and works side by side with managers and associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us maintain our high quality standards, who will help develop new ideas and ways to improve our guest satisfaction scores. 

If this position and InterContinental the Clement Monterey (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!

Learn more about our company at www.phmhotels.com.