Parts Counterperson

Overview: We are seeking a dedicated Parts Specialist to join our team. The ideal candidate will have a passion for customer service and possess strong organizational skills. If you have a background in automotive service or repair, this could be the perfect opportunity for you. 

By working at our Owen Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Owen Ford Family where we value service to each other and the world as much as to our customers!

Parts Counter Person Compensation and Benefits:

• Competitive Pay

• Flexible Working Hours

• Health Insurance

• PTO & Sick Leave

• 401(K)

Parts Counter Person Responsibilities:

• Reading catalogs and/or computer vehicle diagrams in order to determine replacement part stock numbers and prices.
• Determining replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receiving and filling telephone orders for parts.
• Filling customer orders from stock.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Receiving payment or obtaining credit authorization.
• Taking inventory of stock.
• Advising customers on substitution or modification of parts when identical replacements are not available.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Examining returned parts for defects, and exchange defective parts or refund money.
• Marking and storing parts in stock rooms according to prearranged systems.
• Discussing use and features of various parts, based on knowledge of machines or equipment.
• Demonstrating equipment to customers and explaining the functioning of equipment.
• Placing new merchandise on display.
• Working with customers, vendors, and dealer personnel to ensure efficiency of Department is maintained
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Must have friendly, courteous demeanor
• Other duties assigned

Parts Counter Person Requirements:

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Effective analytical and communication skills

• Strong reading, computer, and mathematics skills

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 1 year in service department

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude 

• High school diploma or equivalent

• Experience with auto parts sales (preferred)

• Ability to work in a fast-paced work environment

• Strong organizational and time management skills

• Detail-oriented, have a professional appearance and strong work ethic

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.