Ice Cream Shop Attendant

Ice Cream Shop Attendant, Job Summary: This is a full time hospitality and restaurant position responsible for preparing and selling Ice Cream  drinks and providing world class service at our Signature Ice Cream Shop.

Compensation & Benefits for Ice Cream Shop Attendant:
The Ice Cream Shop Attendant  is eligible to receive a competitive salary commensurate with experience in the field.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked 
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Responsibilities for the Ice Cream Shop Attendant:

• Greet guests warmly, offer samples, answer menu questions, and provide a friendly experience.
• Accurately scoop ice cream, build sundaes, pour milkshakes, and prepare cones or bowls.
• Operate the point-of-sale (POS) system, process cash or card payments, and provide correct change.
• Wipe down counters, clean tables, wash utensils, and restock supplies like napkins, spoons, and toppings.
• Keep display freezers, flavor tubs, and ingredients full and organized.
• Must have a positive, outgoing personality and patience in a fast-paced environment.
• Ability to stand for long shifts and lift up to 25–30 pounds.

• Receive and process payments once placing customer food and beverage orders through POS
• Order, receive, stock supplies and retail products.
• Answering customers’ questions about menu choices
• Promoting and recommending menu options to customers
• Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs 
• Respond to orders, questions, concerns, and complaints in a polite and efficient manner
• Accurately handle cash and credit card payments, following appropriate cash-handling procedures
• Serve customers quickly and efficiently
• Demonstrate a thorough understanding of all the menu offerings
• Observe relevant health and safety standards
• Keeping the work environment sanitary and organized
• Evaluating and modifying processes to improve efficiency and quality of service  
• Working to attract new customers and expanding the menu
• Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
• Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
• Adheres to all company policies and procedures as established in the Staff Member Handbook.

At the Opal Collection, we are committed to providing equal employment opportunity and no individual is discriminated against on the basis of race, religion, color, gender, age, national origin, sexual orientation, veteran status, disability, genetic information, service in the uniformed services or any other classification protected by applicable federal, state or local law.