Hotel Guest Experience Specialist

Hotel Guest Experience Specialist Join the team at one of Lake George’s most iconic destinations! The Sagamore Resort is seeking a Guest Experience Specialist who are passionate about creating unforgettable guest experiences. As a Guest Experience Specialist, you’ll be the go-to expert for all things Sagamore and Lake George — helping guests make the most of their stay by offering personalized recommendations, coordinating special requests, and adding those memorable touches that turn a good vacation into a great one.

What You Will Do:

· Greet guests with warmth and enthusiasm, making every interaction feel special

· Provide expert recommendations on resort amenities, local attractions, restaurants, and events

· Coordinate dining reservations, recreational activities, and transportation

· Arrange special guest requests, from flower deliveries to surprise amenities

· Assist with VIP arrivals and departures to ensure a seamless experience

· Stay informed on resort packages, hours of operation, and daily happenings

· Handle guest concerns with care and escalate when necessary

Qualifications:

· Strong interpersonal and communication skills

· Positive, proactive, and guest-first mindset

· Detail-oriented with strong organizational skills

· Flexible schedule including weekends and holidays

· Familiarity with the Lake George region is a plus