Clinical Services Manager

• Provide strategic clinical leadership across all service lines, including ECM, IHSS-aligned services, and Community Supports.
• Develop and oversee clinical protocols, care pathways, and quality improvement initiatives.
• Monitor care delivery and ensure alignment with DHCS, Medi-Cal, and managed care plan standards.
• Lead and scale clinical audits, case reviews, and incident tracking for continuous quality improvement.

• Ensure full clinical and operational compliance with CalAIM,  Enhanced Care Manager (ECM) & Community Support (CS) requirements.
• Collaborate with compliance and operations teams to meet documentation, reporting, and audit-readiness standards.
• Stay current on state and county-level regulatory changes and translate them into internal policy and process updates.

• Lead a growing team of Care Managers, Caregivers, Community Health Workers, and Care Supervisors.
• Provide mentorship, supervision, and clinical escalation support.
• Develop and deliver training on clinical best practices, cultural humility, and trauma-informed care.

• Define clinical outcome metrics aligned with contract goals and funding requirements.
• Work closely with the IT/data team to design reports that measure clinical performance, member risk, and intervention effectiveness.
• Identify trends and implement corrective action plans as needed.

• Serve as a key member of the executive team, advising on clinical strategy and representing the voice of care teams.
• Collaborate with DOO, CFO, and Partnerships teams to support service design, pricing models, and care innovations.
• Represent Omatochi in clinical meetings with health plans, regulators, and external stakeholders.

• Licensed clinician required – RN, NP, LCSW, LMFT, or equivalent (California license required)
• 4-7 years of progressive clinical leadership in managed care, care coordination, clinical program management, community health, or home-based services
• Deep knowledge of Medi-Cal, CalAIM, ECM, and Community Supports
• Experience managing cross-disciplinary care teams (care managers, social workers, nurses)
• Track record of leading quality improvement, audits, and regulatory compliance
• Comfortable working in a fast-paced, mission-driven, entrepreneurial environment
• Strong communicator and culture-builder with a passion for equity and innovation in senior care

• Experience with clinical documentation systems (EMR/EHR)
• Bilingual or multilingual is a plus (especially Spanish, Tagalog, Cantonese, or Vietnamese)
• Experience in tech-enabled care or startup environments
• Familiarity with SDOH screening, risk stratification, and whole-person care models

• Competitive salary and performance-based bonus
• Health, dental, and vision benefits
• Flexible work schedule and paid time off

Omatochi is an equal opportunity employer. We’re committed to building a diverse, inclusive team and welcome applicants of all backgrounds. If you’re passionate about equity, compassion, and innovation in senior care, we encourage you to apply — even if you don’t meet every qualification.