Service BDC Agent

Service BDC Agent

Location: Olathe Ford Lincoln, Olathe, KS

If you’re passionate about the automotive world, we want you to join the team at Olathe Ford Lincoln! We’re looking for individuals who are eager to contribute to our mission of providing an extraordinary experience for every client. This is your opportunity to be part of a top-tier team that is dedicated to excellence. Apply today and start making an impact with us!

Position Overview: As a BDC Representative, you will be a point of contact for our customers, providing them with exceptional service and assistance. You will be responsible for handling incoming service inquiries, scheduling appointments, and ensuring a smooth and efficient service process. Your ability to communicate effectively, build rapport with customers, and pay attention to detail will be key to your success in this role. 

Responsibilities: 

• Respond promptly and professionally to inbound service inquiries via phone, email, and online chat. 
• Engage with customers, gather their information, and determine their needs and preferences. 

• Schedule and confirm appointments for services 
• Maintain accurate and up-to-date customer records and follow-up communication in the customer relationship management (CRM) system. 
• Provide exceptional customer service and address customer inquiries and concerns. 
• Stay up to date with product knowledge, pricing, and promotions to effectively communicate with customers. 

Requirements: 

• High school diploma or equivalent; additional education or relevant certification is a plus. 
• Previous experience in a customer service 
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor. 
• Strong attention to detail and organizational skills to effectively manage customer information. 

• Ability to multitask and prioritize tasks in a fast-paced environment. 
• Proficiency in using CRM systems, Microsoft Office, and other relevant software. 
• Flexibility to work evenings, weekends, and holidays as needed. 

Benefits: 

• Health, Dental, and Vision Insurance
• Company Paid life Insurance
• 401k with Company Match
• Paid Personal Days
• Paid Vacation Days
• Paid Holidays
• Paid Volunteer Day
• New Car Discounts
• RV Discounts for renting and buying
• Discounts on Products and Services