Luxury Pre-Owned Sales Manager

O’Gara Coach in Beverly Hills is a worldwide leader in Luxury Automotive, and we have a rare opportunity for a top performer in our industry.  We have just opened a brand-new showroom for Luxury Pre-Owned, and we need an exceptional Manager to lead the team.  Our Brands are special and unique and require someone with long-term experience in ultra-luxury, along with the skill to perform.  We are looking for someone who can act the part and look the part with incredible customer skills and energy.  We represent brands such as Bentley, Rolls-Royce, McLaren, Aston Martin, Lamborghini, Pagani, Bugatti, Ferrari, and more.  We are in the epicenter of all things luxury, and we represent it like no other.

What we're looking for: 

• A proven performer in Ultra Luxury Pre-owned; no beginners need apply
• Someone who can run the day-to-day operations and hit targets
• Must be able to appraise and acquire Ultra Luxury vehicles
• Manage a sales team and hold them accountable
• Manage the recon process with timely follow-up and workflow
• Understand and manage the CPO process for multiple Luxury brands
• Manage inventory levels, pricing, and presentation so cars sell at the right pace and margin
• Protect the dealership’s reputation through strong processes and compliance
• Someone who can communicate with and negotiate with high-net-worth individuals
• Oversee pre-owned sales personnel and support staff
• Periodically perform other job-related duties as assigned by management, including assisting with the work of other members of Sales Dept. if business necessitates
• Provide sales management information by completing reports
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction, loyalty, and long-term clientele, including suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions

REQUIREMENTS AND QUALIFICATIONS

• High school diploma or equivalent
• Valid California driver’s license and insurable
• California Automotive Salesperson license
• Previous sales experience
• Basic understanding of vehicle financing
• Knowledge of Tekion CRM preferred
• Effective relationship-building skills, including post-sale relationship management skills
• Demonstrate subject matter expertise
• Effective communication skills in dealing with customers, employees, and business partners; ability to communicate enthusiasm for vehicle brands; excellent
• Customer service, interpersonal, and verbal and written communication skills
• Attention to detail, excellent organizational skills, superior time management skills, ability to work as a team and with minimal supervision
• Flexible and ability to adapt to the demands of business needs

DUTIES AND RESPONSIBILITIES

• Oversee pre-owned sales personnel and support staff
• Understand vehicles sold by O’GARA by studying characteristics, capabilities, and features; compare and contrast competitive models
• Qualify buyers by understanding prospective customers’ requirements and interests; matching requirements and interests to various models; building rapport
• Demonstrate operation of vehicles in the showroom by explaining characteristics, capabilities, and features; test drive vehicles with customers; explain vehicle warranties and services
• Close sales by overcoming objections; asking for sales; negotiating price
• Provide new vehicles to customers through an established delivery process, ensure that the customer understands the vehicles’ operating features, warranty, and all paperwork
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction, loyalty and long-term clientele including suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions
• Provide sales management information by completing reports
• Update job requirements and vehicle brand knowledge by participating in educational opportunities; reading professional publications
• Enhances O’GARA’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Periodically perform other job-related duties as assigned by management, including assisting with the work of other members of Sales Dept. if business necessitates

EMPLOYEE BENEFITS

•   Health, Dental and Vision coverage for Employee
•   Paid time off
•   Employee vehicle purchase plans
•   Discounts on products and services
•   Paid training and growth opportunities
•   401(k) Plan 

Compensation: $75-$95k/ annually plus commission

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.