Ford/Lincoln Service Manager

OC Welch Ford Lincoln, Inc.
4920 Independence Blvd Hwy 278, Hardeeville, SC
Full Time

O.C. Welch Ford Lincoln is Currently Seeking a Ford/Lincoln Service Manager to Join our Dealership. * Prior Ford or Lincoln Experience is Required*

Service Manager Compensation and Benefits:

Competitive Pay
Flexible Working Hours
Health Insurance
PTO
401(K)

Service Manager Responsibilities:

Ensure customers receive prompt, courteous, and effective service.
Serve as a liaison between technicians and customers.
Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer.
Manage and hire technicians and service advisors.
Interview and make new hires.
Distribute work between technicians.
Prioritize required services.
Ensure customers have a positive dealership experience.
Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled.
Spend quality time building relationships with the customers.
Forecast goals and objectives for the department.
Understands and ensures compliance with manufacturer warranty policy and procedure.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

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OC Welch Ford Lincoln, Inc.