Front Desk Agent

Education & Experience:   

• Previous hotel front desk experience required. 

• College degree preferred. 

• Excellent hospitality and communication skills. 

• Computer experience preferred. 

Physical Requirements:  

• Ability to stand, sit, or walk for extended periods or entire shifts. 

• Ability to move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance. 

• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping. 

General Requirements  

• Friendly, courteous, and guestoriented demeanor. 

• Strong communication skills to effectively interact with guests and team members. 

• Must maintain a neat, professional appearance at all times. 

• Responsible, reliable, and able to perform duties with minimal supervision. 

• Flexibility to work days, early mornings, evenings, overnights, weekends, and holidays. 

• Must comply with company and brand standards. 

• Complete departmental and brand standards training as assigned. 

Fundamental Requirements: 

• Greet and welcome all guests approaching the Front Desk. 

• Handle check-ins and check-outs in a friendly, efficient, and courteous manner. 

• Answer guest inquiries about hotel services, facilities, and local attractions. 

• Maintain proper operation of PBX console and front desk systems. 

• Follow all cash handling and credit policies. 

• Be aware of rates, packages, promotions, and in-house groups. 

• Obtain necessary information for reservations and follow rate-quoting procedures. 

• Understand emergency procedures and assist as needed. 

• Complete shift checklist tasks, bucket checks, and reports accurately. 

• Balance and prepare paperwork for closing shift according to hotel standards. 

• Maintain and market guest programs and promotions. 

• Establish and maintain good communication and teamwork with other departments. 

• Attend meetings and training as required. 

• Perform other duties as requested by management. 

In accordance with New Jersey State Legislature  (New Jersey Legislature Bill S2310 Sca (1R)) which requires private employers with ten (10) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities.  This position pays $15.92 - $18.00/hr dependent on experience.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.”