Internal Service Advisor – Oakes Auto Group

Location: Kansas City Metro Area
Department: Service / Reconditioning
Employment Type: Full-Time

About the Role

Oakes Auto Group is looking for a high-energy, detail-oriented Internal Service Advisor to play a crucial role in our Pre-Owned Reconditioning Process. This individual will work directly with Used Car Managers, the Parts Department, and Technicians to expedite pre-owned vehicles through our system and ensure they are retail-ready with the highest quality standards.

If you are passionate about results, thrive in a fast-paced environment, and have a keen eye for detail, this is the role for you.

Key Responsibilities

• Coordinate and manage the recon flow of pre-owned vehicles with urgency and accuracy.

• Partner with Used Car Managers, Parts, and Technicians to keep vehicles moving seamlessly.

• Monitor and track vehicle progress daily, eliminating bottlenecks and delays.

• Review repair orders for accuracy and ensure proper documentation.

• Conduct quality checks before vehicles are frontline-ready.

• Anticipate potential roadblocks and provide solutions to maintain performance standards.

Qualifications

• Previous experience in a dealership service, reconditioning, or advisor role is a plus.

• Automotive mechanical knowledge preferred but not required.

• Excellent communication and organizational skills.

• Strong attention to detail and focus on quality.

• Proven ability to prioritize and deliver results under pressure.

• High-energy and performance-driven mindset.

Our Core Values at Oakes Auto

At Oakes Auto Group, our culture is built on five core values that guide everything we do:

• Commitment to Work – We embrace our work and strive for continual improvement.

• Service Leadership – We look to serve first and protect the Oakes brand in every interaction.

• Winning Attitude – We bring a positive, can-do attitude and give our best, always.

• Consistency – We follow the process, every time, to deliver great experiences.

• Do the Right Thing – We lead with integrity, even when no one is looking, and accept responsibility.

We don’t just want employees — we want team members who live these values and help raise the bar for our industry.

Compensation & Benefits

• Competitive pay plan based on experience and performance.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Career growth opportunities in a fast-growing dealership group.

Apply today and be the key driver in keeping Oakes Auto’s Pre-Owned Reconditioning Process running at peak performance!