Service Writer

North Central International - Willmar
2700 Hwy 12 E, Willmar, MN
Full Time
$40,000 – $65,000 a year

Service Writer

North Central International is a full-service Navistar/International Truck dealer group with locations across Minnesota, Northern Iowa, and South Dakota. We offer truck sales and service, parts sales, and Idealease truck leasing/rentals. Our primary focus is to keep customers on the road by having an exceptional experience within our organizations. Please come join our team!

Candidate will greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Minimum Qualifications:

High school diploma or GED required
Minimum 2 years of experience managing a team of technicians.
Working knowledge of truck shop operations; mechanical experience preferred.
Strong interpersonal communication skills with both internal teams and customers.
Proficiency with standard business software and ability to learn proprietary systems.

Essential Functions:

Manage diesel technicians, ensuring the right tech is on the right job every time
Schedule customer repairs so they can be completed efficiently
Communicate with customers in a friendly, professional manner regarding service needs, job status, and repairs.
Resolve escalated customer concerns or complaints in a timely and effective way.
Enter repair work information into the computer and update as needed
Cooperate with parts and sales departments to ensure a positive customer experience.
Serve as the liaison between the shop and sales, warranty, and parts departments.
Provide status updates, coordinate scheduling, and ensure alignment on customer and operational needs.
Make quick, informed decisions to address issues as they arise.
Maintain a calm, solutions-oriented approach during high-volume periods.
Must be a leader with the ability to work in a fast-paced environment.
Must be able to multi-task.
Must be computer literate with the ability to learn our business system.

This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate. We are an Equal Opportunity Employer.

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Equal Employment Opportunity Information (Voluntary Disclosures)

North Central International - Willmar is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at North Central International - Willmar are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at North Central International - Willmar. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

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North Central International - Willmar is subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires North Central International - Willmar to take affirmative action to employ and advance in employment veterans in the following classifications.

A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

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Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA.

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North Central International - Willmar