EXPERIENCED RETAIL HEAVY DUTY TRUCK PARTS MANAGER

NORFOLK TRUCK CENTER
EXPERIENCED RETAIL PARTS SALES MANAGER

Join Our Team as an Experienced Retail Parts Sales Manager!

Norfolk Truck Center is seeking an Experienced Parts Manager to lead our busy parts department. The ideal candidate will have a proven background in heavy-duty parts management, strong leadership skills, and a passion for customer satisfaction. This role involves overseeing daily operations, managing delivery driver routes, supporting other dealer departments, and ensuring our customers get the right parts, just in time, every time.

We take pride in being a trusted dealership with a strong reputation for quality service and customer satisfaction. When you join us, you’ll gain access to:

• Health, Dental, and Vision Insurance
• Disability and Life Insurance
• 401(k) program
• Base Salary plus Commission

Key Responsibilities

• Oversee all day-to-day operations of the parts department
• Manage and train parts staff to maintain excellent customer service and efficiency
• Monitor inventory levels and control costs through effective ordering and stock management
• Work closely with other dealer departments to ensure smooth internal operations
• Develop vendor relationships and negotiate pricing for optimal profitability
• Maintain accurate records, invoices, and reports in accordance with company policy

Qualifications & Experience

• Customer-focused attitude with a drive for continuous improvement
• Minimum 3-5 years of experience in a Heavy-Duty Truck Parts Manager role
• Strong leadership, communication, and organizational skills
• Proficiency with inventory management systems and parts catalog software (experience with CDK Drive, as well as Cummins, International, and Aftermarket Parts lookup systems)
• Ability to manage budgets, analyze data, and make informed business decisions