EXPERIENCED SERVICE ADVISOR

NORFOLK TRUCK CENTER
EXPERIENCED SERVICE ADVISOR

Join Our Team as an Experienced Service Advisor!

Are you a customer-focused professional with a knack for organization and communication? Norfolk Truck Center is seeking an Experienced Service Advisor to join our Service team at our 736 Tidewater Drive location in Norfolk, VA.

As a Service Advisor, you’ll be the bridge between our customers and our skilled diesel technicians, ensuring that repairs and maintenance are handled efficiently, accurately, and with top-notch customer service.

We are a trusted International, Battle Motors, Dennis Eagle, Cummins Engine, and Eaton Transmissions dealership, providing high-quality service to our customers. When you join our team, you'll enjoy:

• Consistent Hours: Monday–Friday, 7:00 AM to 5:00 PM
• Health, Dental, and Vision Insurance
• Disability and Life Insurance
• 401(k) program
• Annual boot reimbursement up to $75.00
• OEM Training & Career Growth Opportunities
• CDL Testing and Physicals

What You’ll Do:

• Greet customers and assess their service needs, ensuring a smooth and professional experience.
• Open and manage work orders, keeping detailed records of customer concerns, technician diagnostics, and repair progress.
• Provide clear and timely communication to customers about repair status, cost estimates, and service recommendations.
• Collaborate with technicians to ensure accurate diagnostics and repair timelines.
• Verify warranty coverage and coordinate with manufacturers or extended warranty providers when applicable.
• Promote additional services by educating customers on preventative maintenance and available service options.
• Ensure parts availability by coordinating with the parts department.
• Maintain accurate documentation for all repairs, ensuring compliance with dealership and manufacturer policies.

What We’re Looking For:

• 3+ years of customer service experience (preferably in medium/heavy duty truck service setting)
• Strong organizational and multitasking skills
• Proven ability to build relationships and close sales
• Basic mechanical knowledge of diesel trucks or heavy-duty vehicles (preferred but not required)
• Valid Driver’s License (CDL preferred but not required)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Proficiency with CRM software and Dealership Management Systems (CDK experience is a plus)

Join a Team That Values Your Skills!

If you thrive in a fast-paced, customer-oriented environment and are looking for a stable, rewarding career in the diesel truck industry, we’d love to hear from you!

Apply today and grow with Norfolk Truck Center!