Site Reliability Engineer

Join the team designing and developing innovative software solutions to meet client needs while providing expert technical support.

Hey, thanks so much for joining us! We totally get how exhausting job hunting can be, so let’s dive right in and share what we’ve got for you.

Who we are and what we offer at Nextpoint

Nextpoint delivers transformative software and services for all law-kind. Our award-winning team is 100% focused on making it simple, fluid, and affordable for law firms of all sizes to win the day, with streamlined ediscovery workflows, simplified case management, and best-in-class security at every point. Our secure, cloud-based solution lets teams begin document review in minutes with powerful data analytics tools, a user-friendly interface and collaborative access from anywhere.  Innovative case prep and presentation features exceed expectations of what smart eLaw software can do.

We’re problem solvers, simplifiers, and challenge seekers, all united by a shared goal: fostering a happy workplace and delivering great results for our clients. At Nextpoint, we value innovation, creativity, diversity, and initiative, thriving in a tech-forward environment where our team enjoys coming to work. If you thrive in a relaxed, informal setting and love taking on new challenges, Nextpoint is the perfect place for you to grow and be rewarded.

Where and how you can work

Ravenswood is the home to our headquarters in Chicago, Illinois. We take pride in having a friendly, open office life that is relaxed and honest. We truly want you to come to work as your whole self. As a flexible-first organization, this role requires the Site Reliability Engineer  to be onsite at the office two-three days a week. 

What you’d be doing in this role

Your expertise will be essential in creating and sustaining a reliable, high-performance environment for our users. You'll play a key role in building systems and infrastructure that keep our applications running smoothly, monitoring system health, and ensuring we’re always a step ahead of user needs. Collaboration is at the heart of this role as you’ll partner closely with our Development and Product teams to optimize every layer of our platform.

Your proactive approach will help us identify performance improvements and potential bottlenecks before they impact the user experience. As the go-to expert for operational reliability, you'll support large-scale, distributed applications, taking ownership of availability, scalability, and efficiency. While your primary focus will be on engineering reliability solutions, you'll also approach our platform from a user’s perspective, ensuring their experience is seamless and dependable.

This role is a great fit if you’re passionate about automation, continuous improvement, and creating sustainable systems that set a high bar for performance. You’ll have the chance to make an impact by developing self-service tools for the team, streamlining workflows, and driving reliability across all deployments.

The impact you’ll make

• Optimize System Health and Performance: You’ll monitor production environments to ensure high availability and spot performance improvements proactively, keeping our systems running smoothly and meeting user needs.

• Build and Scale Reliable Infrastructure: By developing and managing infrastructure solutions, you’ll create a stable foundation that scales with our growth, supporting consistent and reliable performance across all applications.

• Enable Continuous Delivery: You’ll streamline CI/CD processes by building tools and automation that accelerate development and deployment, ensuring efficient, high-quality software releases.

• Collaborate for Service Quality: Working closely with development teams, you’ll enhance service quality through rigorous testing and structured release processes, improving the user experience.

• Drive Sustainable Solutions: Through automation and self-service tools, you’ll increase productivity, reduce manual work, and ensure long-term reliability, allowing teams to troubleshoot and resolve issues efficiently.

Your expertise

• You bring a Bachelor’s degree in computer science or a related technical field that’s helped you build a strong foundation in engineering and problem-solving.

• You’re self-driven and take pride in owning your work, always pushing to deliver the best outcomes for the team and our users.

• You have a natural drive for automation, looking for ways to make processes more efficient and systems more resilient.

• With 5+ years of experience in engineering, architecting, or supporting AWS solutions, as well as supporting production web applications, you’re comfortable navigating cloud environments. Extra points if you’ve worked with SaaS products!

• Write robust scripts using Python and Unix Shell to streamline operational tasks.
• Proficiency in scripting and task automation, especially Python, JSNO, YAML.
• Previous experience with authentication using Siteminder (SSO) is a plus.
• Hand-on experience with Ansible, Kubernetes, OpenShift Docker
• Experience with Amazon AWS / Google Cloud/ Azure.

• You’re proactive in spotting areas for improvement and aren’t afraid to dive into performance bottlenecks, making sure our systems run smoothly.

• Legal software experience is a plus!

• Experience building and operating enterprise cloud applications

• Familiarity with security practices such as DevSecOps, and ensuring secure and compliant infrastructure as part of reliability engineering

• Ability to lead technical decision-making, balancing reliability, performance, and cost

• Ability to make challenging decisions under pressure

• Ability to learn complex systems in order to identify and mitigate incidents

• Ability to work well cross-functionally and navigate through ambiguity

• Strong written and verbal communication skills to both technical and non-technical audiences

• Leverage Kubernetes, Docker, and AWS to automate infrastructure and manage scalable cloud environments.

• Implement API automation to provision and teardown infrastructure components across tech stacks.

• Write robust scripts using Python and Unix Shell to streamline operational tasks.

Don’t just take our word for it that we’re awesome!

• 50 BEST STARTUPS TO WORK FOR IN CHICAGO, IL 2024

• 100 BEST PLACES TO WORK IN CHICAGO, IL 2024

• 50 BEST STARTUPS TO WORK FOR IN THE US 2024

• Glassdoor

• G2

• Capterra 

• Nextpoint Culture

What we bring to the table besides salary

• Competitive pay that matches your experience

• Flexible hybrid schedule (2-3 days in-person) 

• PPO Health Plan, plus Dental and Vision coverage

• FSA options for health, dependents, and transit

• Generous PTO, paid holidays, and extra perks like flexible summer hours, quarterly mental health days, and floating holidays

• Annual professional development stipend to keep growing

• Monthly flexible benefit stipend to spend on what matters to you

• 401k plan with matching

• Free lunch in the office Monday through Wednesday, plus a stocked kitchen and bar!

• And more good stuff!

• Most importantly, we offer a psychologically safe and inclusive environment where everyone feels welcome and supported.

Equal Opportunity Employer

Nextpoint is an equal opportunity employer. We strive to foster a diverse workplace, actively seeking to recruit, retain and promote people of color and LBGTQ+ candidates. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you are interested in our company we encourage you to apply even if you do not see an applicable job description, as we are growing fast and are always on the lookout for high performing, curious, entrepreneurial-minded individuals to join our team!