Client Success Analyst
Chicago, IL
Full Time
Join the team transforming how clients succeed with legal technology.
Hey, thanks so much for joining us! We totally get how exhausting job hunting can be, so let’s dive right in and share what we’ve got for you.
Who We Are and What We Offer at Nextpoint
Nextpoint delivers transformative software and services for all law-kind. Our award-winning team is 100% focused on making it simple, fluid, and affordable for law firms of all sizes to win the day, with streamlined ediscovery workflows, simplified case management, and best-in-class security at every point. Our secure, cloud-based solution lets teams begin document review in minutes with powerful data analytics tools, a user-friendly interface and collaborative access from anywhere. Innovative case prep and presentation features exceed expectations of what smart eLaw software can do.
We’re problem solvers, simplifiers, and challenge seekers, all united by a shared goal: fostering a happy workplace and delivering great results for our clients. At Nextpoint, we value innovation, creativity, diversity, and initiative, thriving in a tech-forward environment where our team enjoys coming to work. If you thrive in a relaxed, informal setting and love taking on new challenges, Nextpoint is the perfect place for you to grow and be rewarded.
Where and how you can work
Ravenswood is the home to our headquarters in Chicago, Illinois. We take pride in having a friendly, open office life that is relaxed and honest. We truly want you to come to work as your whole self. As a flexible-first organization, this role requires the Customer Success Analyst to be onsite at the office two-three days a week.
What you’d be doing in this role
As a Client Success Analyst at Nextpoint, you’ll be the go-to expert during the crucial early stages of our client relationships, ensuring they have a seamless and positive experience from day one. Your role is all about guiding clients through onboarding, implementation, and training, helping them get the most out of our platform and setting them up for long-term success.
Think of yourself as the "guide" through the client journey. You’ll stay in sync with their needs, keep communication open and clear, and bring in the right internal specialists whenever necessary. Your work is essential to building strong client relationships that lead to smooth transitions, enthusiastic engagement, and valuable feedback. Your mission: make the start of our clients’ journey with us exceptional and help them thrive from the very beginning!
The impact you’ll make
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Ensure Smooth Client Onboarding: You’ll partner with our Sales and Client Success teams to make sure every new client has a seamless onboarding experience, setting them up for success right from the start.
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Be the First Point of Contact: You’ll handle incoming client calls and emails about workflows and product questions, working to resolve issues quickly before looping in our Support team if needed.
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Lead Client Training Sessions: You’ll schedule and deliver training sessions for end-users and admins for our standard accounts. For our All-Access clients, you’ll focus on admin training while the Client Success Director handles end-user training and overviews.
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Coordinate Client Meetings: You’ll organize and manage client meetings for our Client Success Directors and Account Directors, taking care of all the follow-up details to keep things running smoothly.
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Keep Clients Engaged: You’ll maintain an active schedule of meetings and check-ins, ensuring regular touchpoints to keep clients engaged and fully supported throughout their journey with Nextpoint.
Your expertise
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You’ve got a degree in Arts or Sciences—or you’ve gained the hands-on experience to make up for it.
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You’ve spent at least 1 year working in sales, marketing, project management, or client success, and you’ve shown you know how to deliver results.
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You’re all about client success and love helping clients reach their goals.
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You’re detail-oriented, resourceful, and ready to adapt to whatever comes your way, making sure every client interaction counts.
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You’re a clear communicator who knows how to explain complex ideas simply and make connections with people.
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You’re comfortable with feedback—whether giving it or receiving it—and you know how to prioritize tasks for maximum impact.
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You know your way around Salesforce, PowerPoint, and Google Workspace—or you’re excited to learn quickly.
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You’re great with details and have a knack for making sure every project is spot-on.
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You’re eligible to work in the U.S.
What we bring to the table besides salary
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Competitive pay that matches your experience
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Flexible hybrid schedule (2-3 days in-person)
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PPO Health Plan, plus Dental and Vision coverage
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FSA options for health, dependents, and transit
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Generous PTO, paid holidays, and extra perks like flexible summer hours, quarterly mental health days, and floating holidays
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Annual professional development stipend to keep growing
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Monthly flexible benefit stipend to spend on what matters to you
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401k plan with matching
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Free lunch in the office Monday through Wednesday, plus a stocked kitchen and bar!
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And more good stuff!
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Most importantly, we offer a psychologically safe and inclusive environment where everyone feels welcome and supported.
Don’t just take our word for it that we’re awesome!
Equal Opportunity Employer
Nextpoint is an equal opportunity employer. We strive to foster a diverse workplace, actively seeking to recruit, retain and promote people of color and LBGTQ+ candidates. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you are interested in our company we encourage you to apply even if you do not see an applicable job description, as we are growing fast and are always on the lookout for high performing, curious, entrepreneurial-minded individuals to join our team!
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