BMW Service Advisor – Saturday Schedule

BMW of the Main Line | Philadelphia, PA

BMW of the Main Line, Philadelphia's BMW dealer, is looking for an experienced and motivated Service Advisor to join our team in a Saturday-focused role.

This is an excellent opportunity for an automotive professional who is passionate about customer service, enjoys working in a fast-paced dealership environment, and is looking for a consistent schedule with flexibility during the workweek.

Schedule: Every Saturday Required | Flexible Weekday Off

This position carries all the responsibilities, earning opportunities, and expectations of a full-time BMW Service Advisor, with a schedule designed around Saturday coverage. The selected candidate will work every Saturday and receive a flexible scheduled day off during the week, coordinated with management based on business needs.

Qualifications

• Minimum 1 year of Service Advisor experience in a dealership or automotive service environment; luxury automotive experience preferred

• Strong commitment to delivering an exceptional customer experience

• Excellent communication, sales, and organizational skills

• Ability to multitask and perform in a fast-paced environment

• Familiarity with dealership management systems; CDK experience is a plus

• Professional attitude, appearance, and strong work ethic

• Self-motivated, dependable, and team-oriented

• Availability to work every Saturday as part of the regular schedule

• Ability to successfully complete pre-employment screening, including driving record, drug screening, and background check

Responsibilities

• Build lasting customer relationships while developing and maintaining a personal book of business

• Greet, assist, and advise customers on all automotive maintenance and repair needs

• Identify customer needs and professionally present recommended maintenance and repairs

• Manage customer appointments, repair orders, and service workflow from initial write-up through vehicle delivery

• Set clear customer expectations regarding service recommendations, pricing, and completion timelines

• Maintain proactive, accurate, and timely communication throughout the service visit

• Prepare, monitor, and complete accurate repair orders, estimates, and invoices

• Maximize service opportunities while maintaining customer trust and satisfaction

• Coordinate with technicians, shop management, and parts personnel to ensure efficient workflow and timely completion of repairs

• Initiate and manage extended warranty and insurance claims as needed

• Ensure compliance with all manufacturer warranty requirements, dealership policies, and applicable regulations

• Provide clear explanations of completed repairs, recommendations, and declined services

• Maintain accountability for individual performance, including repair order production, hours sold, effective labor rate, customer satisfaction, and other dealership performance objectives

• Support Saturday service operations and collaborate with the service team to maximize productivity and customer satisfaction

• Complete all required BMW factory and company training

Compensation & Benefits

• Generous, performance-based compensation plan tied to repair order count, hours sold, labor and parts gross profit, and other key performance indicators

• Full-time opportunity with a consistent Saturday schedule and flexible weekday off

• Paid vacation based on regular sales commissions

• 401(k) with company match

• Comprehensive health benefits, including medical, vision, and dental, with generous company contributions

• Company-paid life and disability insurance, with supplemental plans available

• Employee vehicle purchase program

• Discounts on parts and repairs for immediate family members

• Supportive, team-oriented work environment

• State-of-the-art BMW service facility

• Opportunities for professional development and career growth

Join Our Team

At BMW of the Main Line, we take pride in delivering a premium ownership experience while creating opportunities for our employees to succeed.

If you're an experienced Service Advisor looking for a rewarding career with a premium automotive brand, a competitive earning opportunity, and the flexibility of a weekday off, we encourage you to apply.

Saturday availability is required for this position.